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HHM CPAs
memphis, tn
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilit
Job Source: HHM CPAsHHM CPAs
Memphis, TN, United States
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilitie
Job Source: HHM CPAsRobert Half
memphis, tn
Responsibilities: Provide first-level technical support to clients via phone, email, and text message. Diagnose and resolve technical issues related to hardware, software, and network systems. Assist clients with account setup, password resets, and system configurations. Troubleshoot connectivity issues and provide guidance on network troubleshooti
Job Source: Robert HalfK2 Staffing
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together wit
Job Source: K2 StaffingCommander, Navy Installations
Millington, TN, United States
Summary This position is assigned to the NAF Systems Branch (N6Q) supporting Fleet and Family Readiness Support Services (N94); Commander, Navy Installations Command (CNIC); Millington, TN. An Information Technology Specialist (System Administration) is responsible for work that involves the planning and delivery of customer devices, including syst
Job Source: Commander, Navy InstallationsCommander, Navy Installations
Millington
Summary This position is assigned to the NAF Systems Branch (N6Q) supporting Fleet and Family Readiness Support Services (N94); Commander, Navy Installations Command (CNIC); Millington, TN. An Information Technology Specialist (System Administration) is responsible for work that involves the planning and delivery of customer devices, including syst
Job Source: Commander, Navy InstallationsK2 Staffing, LLC
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with
Job Source: K2 Staffing, LLCARServices
Millington
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesMemphis, TN, United States
JOIN THE BEST TEAM IN SPORT & SPIRIT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions - BSN SPORTS and Varsity Spirit - and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.
Service Desk II - Onsite position 5 days a week: Varsity Spirit Headquarters Office - 711 N Front Street, Memphis TN, 38107
Varsity Brands is looking to hire a Service Desk II to join our Service Desk team at our Varsity Spirit office in Memphis. This role requires a combination of superior customer service skills and technical aptitude. You will be responsible for providing Level II technical support for desktop, laptop, phone, mobile device, hardware, software, printers, peripherals, and other break/fix services. As operational leads, you will have direct involvement with supporting all technology aspects of regional decorating and warehouse facilities. Ability to respond to incidents and service requests either in person, by telephone, or remote access. Provide timely resolution of incidents and escalations on behalf of end users, customers, and appropriate technical staff.
What you will do:
Process Level I and Level II incidents and service requests
Provide leadership and guidance to Level I support analysts
Monitor respective queues and handle tickets to ensure incidents and service requests are addressed in a timely manner
Maintain situational awareness to identify and report issues that are not in compliance with established policy or that pose a threat to the effectiveness or integrity of the IT environment
Detailed communication with end users as required to keep all parties informed of issues, progress, changes and resolutions
Monitor network and systems alerts and respond accordingly
Coordinate activities with Service Desk, Infrastructure and Procurement
Maintain commitment to continuous process improvement
Willingness to be available for after-hours support and able to work extended hours when necessary
All other IT tasks as assigned
What you bring: Self-motivated achiever who gains satisfaction from providing excellent customer service
High degree of initiative, mature judgment, and discretion
Consistently seeks to develop self and skills needed to be prepared for future opportunities
Proven track record of handling tasks single handedly
Professional, teachable, willing to learn and open minded
Technical certifications such as CompTIA A+, N+, MCP, MCSA, CCNA
ITIL Service Management experience
What you need: Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.
Strong knowledge of various technologies and practices including Microsoft Windows, Microsoft Office, Remote Desktop support, and basic LAN/WAN concepts
5+ years of desktop support, customer support and/or helpdesk experience
5+ years of experience with Microsoft Operating Systems in a support role
5+ years of hands on experience with end-user support processes for workstations, servers, mobile devices and peripherals
Adeptness with Microsoft Office 365 and productivity applications
Demonstrated knowledge in Microsoft server configuration and administration including Active Directory and GPOs
OUR VALUES
Service - We lead with heart. We champion community.
Passion - We love what we do. It fuels our purpose.
Integrity - We do what we promise. We own our actions and decisions.
Respect - We earn it by giving it. Because everyone deserves it.
Innovation - We never stop striving to be better. For ourselves and our community.
Transparency - We are committed to openness and honesty in everything we do.
OUR BENEFITS
We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include: Comprehensive Health Care Benefits
HSA Employer Contribution/ FSA Opportunities
Wellbeing Program
401(k) plan with company matching
Company paid Life, AD&D, and Short-Term Disability
Generous My Time Off & Paid Holidays
Employee Resource Groups
St. Jude Partnership & Volunteer Opportunities
Employee Perks including discounts on personal apparel and equipment!
Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.
IT Service Desk Technician - Tier II jobs in Memphis, TN, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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