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Harris & Harris
Chicago, IL, United States
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Implementation Project Manager I to join our Information Technology team. If you’re looking for a company that embraces the principles o
Job Source: Harris & HarrisPatientIQ
Chicago
Job Description Job Description About Us PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others. ABOUT
Job Source: PatientIQ1WorldSync
Chicago, IL, United States
Are you a project manager who wants to transform the e-commerce experience for customers? Are you interested in playing a pivotal role in delivering the unparalleled value of the PowerReviews product? Good news! 1WorldSync is looking for an Implementation Project Manager to join our team at our Chicago headquarters location. 1WorldSync is the indus
Job Source: 1WorldSyncStrata Decision Technology
Chicago, IL, United States
How you'll make an impact: As our Project Manager (PM) you will help hospitals and healthcare systems across the country implement our software, StrataJazz so they can better perform financially. Every day you will manage project timelines, resources, and scope. To thrive in this role, you must stay very organized and have mastered your executive
Job Source: Strata Decision TechnologyC. H. Robinson
Chicago, IL, United States
C.H. Robinson is looking for a Senior Implementation Project Manager. In this pivotal role, you will lead and manage high-impact projects, leveraging your expertise to ensure successful outcomes. You will excel by orchestrating projects with precision, fostering innovation in solution design, and aligning seamlessly with stakeholders. Join our dy
Job Source: C. H. RobinsonTri-S Recruiters
Chicago, IL, United States
Qualifications: Bachelors degree preferably in Management Information Systems, Information Technology related or Business PMP or equivalent certification preferred 3+ years NetSuite implementation experience is a must 5+ years of project management experience required. ERP implementation-specific project management experience. Experience in managin
Job Source: Tri-S RecruitersC.H. Robinson
Chicago, IL, United States
C.H. Robinson is looking for a Senior Implementation Project Manager. In this pivotal role, you will lead and manage high-impact projects, leveraging your expertise to ensure successful outcomes. You will excel by orchestrating projects with precision, fostering innovation in solution design, and aligning seamlessly with stakeholders. Join our dy
Job Source: C.H. RobinsonTri-S Recruiters, Inc
Chicago
Qualifications: Bachelors degree preferably in Management Information Systems, Information Technology related or Business PMP or equivalent certification preferred 3+ years NetSuite implementation experience is a must 5+ years of project management experience required. ERP implementation-specific project management experience. Experience in m
Job Source: Tri-S Recruiters, IncChicago, IL, United States
About Us
PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.
ABOUT THE ROLE The Implementation Project Manager at PatientIQ is a critical team member who ensures our customers maximize the benefits of the PatientIQ product, network, and services. This role is responsible for the direction, coordination, and timely completion of the end-to-end implementation process to meet organizational goals and customer needs. The Implementation Project Manager will work coordinate efforts across both internal resources and customer stakeholders to ensure a smooth and successful implementation. The ideal candidate is highly organized, possesses strong communication and problem-solving skills, and has a robust blend of technical proficiency and customer service skills with a proven track record in managing SaaS implementation projects.
ROLE RESPONSIBILITIES
Project Coordination: Facilitate effective communication and collaboration between EHR integration teams and platform implementation teams. Ensure projects are completed efficiently, achieving optimal time-to-first value as indicated by initial patient enrollment.
Customer Engagement: Act as the primary contact for enterprise customers during the implementation phase, providing exemplary support and ensuring high satisfaction measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
Project Planning: Develop and manage comprehensive project plans with the assistance of EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live.
Status Reporting: Conduct regular status meetings and update both customers and PatientIQ executive stakeholders through various communication channels.
Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.
Requirements
IDEAL QUALIFICATIONS
Experience: Minimum of 4 years in project management, specifically in SaaS implementations using standard project management methodologies.
Industry Background: Experience in a growth-stage SaaS company or in a similar capacity within a larger organization.
Skills: Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively.
Customer Focus: Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs.
Collaboration: Demonstrated ability to work collaboratively with internal teams across PatientIQ.
Travel: Willingness to travel up to 10% annually.
Tools: Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets.
Healthcare Knowledge: Experience in healthcare, particularly in integrating Electronic Health Records.
Project Management: Proven track record in managing healthcare provider or enterprise customer implementations.
Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
WHY WORK HERE?
Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.
Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
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Email Alert for Implementation Project Manager jobs in Chicago, IL, United States
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