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Saxon Global
San Francisco, CA, United States
Desktop Support Analyst The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and work orders, including those impacting or involving end-users on Windows and Mac environments. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the co
Job Source: Saxon GlobalSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchSaxon Global
San Francisco, CA, United States
Desktop Support Analyst The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and work orders, including those impacting or involving end-users on Windows and Mac environments. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the co
Job Source: Saxon GlobalNR Consulting
San Francisco, CA, United States
Job Title: Desktop Support Duration: 10+Months Location: San Francisco CA (Day 1 Onsite) Description: Inventorying desktop/laptop devices on spreadsheets. Installing and Configuring new desktop/laptop devices with OS install and softwares. Installing custom OS images on new desktop/laptops. Scheduling OS installation times with users. Setting u
Job Source: NR ConsultingOakland Museum of California
Oakland, CA, United States
Overview The Desktop Support Specialist provides internal support for the Museum by configuring, installing, maintaining, and upgrading hardware and software systems and related components, as well as providing first level helpdesk support and troubleshooting. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The following reflects OMCA's
Job Source: Oakland Museum of CaliforniaInsight Global
San Francisco, CA, United States
Job Description Insight Global is seeking a Desktop Support Technician to join the team with one of our financial clients located in San Francisco, California. You will be joining a team of 4 other individuals who support the 200 users onsite in this location, as well as a few other locations remotely. It will be a combination of both deskside and
Job Source: Insight GlobalFirstPRO
San Francisco, CA, United States
firstPRO is now accepting resumes for a Desktop Support Engineer role in San Francisco, CA. This is a direct hire role with a hybrid workstyle. Performs problem management, isolation, and resolution in a corporate environment. Areas of support include executive level support, phone support, core application support, remote access & mobile computing
Job Source: FirstPROSees Candy Shops Inc
South San Francisco, CA, United States
Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry wi
Job Source: Sees Candy Shops IncSan Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client.
This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed.
The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
What You'll Do:
Field incoming help requests from end users via telephone and e-mail in a courteous manner Ensure all requests from users are logged and escalation procedures are followed
Maintain problem status/resolution information in ticketing database Ensure SLAs are met by reviewing the Help Desk inbox and tickets Escalate issues and collaborate with the appropriate IT teams to find resolutions
Update Help Desk knowledge base with accurate and up-to-date information
Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
Troubleshoot Android and Apple iOS software issues
Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
Work overtime as required Perform other duties as assigned
What You'll Bring: College degree required in a technology discipline (preferred)
Minimum of three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment
Must have excellent customer service skills, communication skills and be a team player
Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
Experience supporting mobile technologies iOS and Android
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Email Alert for Desktop Support Analyst jobs in San Francisco, CA, United States
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