Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
JobRialto
Boston, MA, United States
Description Job Profile Summary Provides front line customer support for the client and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate and
Job Source: JobRialtoJackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Jackson Lewis P.C.
Boston, MA, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.Fanning Personnel
Boston, MA, United States
•Provide technical support for all end users and for all IT-related functions. •Troubleshoot hardware-related issues and maintain hardware inventory. •Provide iOS device support, including device setup, updates, and troubleshooting. •Provide PC support, including device setup, configuration, updates, and troubleshooting. •Provide end-user training
Job Source: Fanning PersonnelGovCIO
Boston, MA, United States
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help de
Job Source: GovCIOGovCIO
Boston
**Overview** GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. **Responsibilities** The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. + Resolution of h
Job Source: GovCIOPTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premesis and cloud infrastructure
Job Source: PTPBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Tec
Job Source: Beth Israel Lahey HealthBoston, MA, United States
Description
Job Profile Summary
Provides front line customer support for the client and affiliated organizations employees.
Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues.
Triages calls by identifying, classifying, and prioritizing incidents and requests.
Resolves issues as appropriate and engages other teams as necessary.
Has good judgment.
Owns customer relationship through resolution of incident.
Thoroughly documents all actions in ticketing system.
Has frequent interactions with all levels of personnel, therefore has impeccable customer service skills.
Associate's degree (or 2 years equivalent combination of formal education and/or related experience) required.
Degree in Computer Science, Engineering, or related discipline preferred.
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7 Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers, Blackberry, iPhone, iPad Protocols: TCP/IP, HTTP, Ethernet Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
Education: Bachelors Degree
#J-18808-Ljbffr
Email Alert for Client Service Analyst- Help Desk jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.