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Sonsray Inc.
Portland, OR, United States
**Company Overview:** **Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest **CASE** CNHi Construction Equipment Dealership and **Thermo King** transport refrigeration & temperature control equipment dealership on the West Coa
Job Source: Sonsray Inc.EquipmentShare
Portland, OR, United States
**Service Manager** at EquipmentShare Portland, OR ****EquipmentShare is Hiring a Service Manager**** EquipmentShare is searching for a Service Manager for our Portland, OR, market. ****About EquipmentShare**** EquipmentShare is dedicated to creating a **connected jobsite for the modern contractor**. We deliver user-friendly technology solu
Job Source: EquipmentSharePomp's Tire Service, Inc.
Portland, OR, United States
10360 N Vancouver Way, Portland, OR 97217, Portland, Oregon, United States of America Job Description Posted Monday, March 4, 2024 at 6:00 AM Commitment. It’s a simple word that some companies would like to use in a rather simple way. But at Pomp’s Tire Service, commitment is much more than just a simple word – it’s a founding philosophy which g
Job Source: Pomp's Tire Service, Inc.Fairfield Residential Company
Portland, OR, United States
**** Service Manager page is loaded **Service Manager** **Service Manager** locationsPortland, Oregon time typeFull time posted onPosted 30+ Days Ago job requisition idR0006188 **$1,000 Sign-On Bonus*** Fairfield Residential is looking for a **Maintenance Service Manager** to join their team at Sandy 28 Apartments. This location has 20
Job Source: Fairfield Residential CompanyCintas Corporation
Portland, OR, United States
Title: Service Manager Location: Portland, OR, US, 97203 **Job Description** Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successfu
Job Source: Cintas CorporationThe Reynolds and Reynolds Company
Portland, OR, United States
Position description: Reynolds and Reynolds is looking for experienced automotive professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry. As a Parts/Service Manager your primary focus will b
Job Source: The Reynolds and Reynolds CompanyThe Reynolds and Reynolds Company
Portland, OR, United States
Position description: Reynolds and Reynolds is looking for experienced automotive professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry. As a Parts/Service Manager your primary focus will b
Job Source: The Reynolds and Reynolds CompanyHyundai Motor America
Portland, OR, United States
About The Chefs' Warehouse The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior qualit
Job Source: Hyundai Motor AmericaPortland, OR, United States
** Service Manager**
**Job Category****:** Service **Requisition Number****:** SERVI02070 Showing 1 location **Job Details**
**Description**
**POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.
**JOB RESPONSIBILITIES:**
**Goal Achievement:**
Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:
Service revenue
Controls with unbillable hours
Service Gross Margin
Net profit
In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.
**General Sales Responsibilities:**
Maintain good customer relationships and high level of service.
Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
Understand and direct service quoting and price tracking against competitors prices.
Actively participate in promotional activities.
**Inside Sales Responsibilities:**
Maintain minimum hours defined by Branch Manager with proper staffing.
Maintain both indoor and outdoor facilities in clean and neat condition.
Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.
Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.
**Shop Responsibilities:**
Oversee the open order aging report ensuring final invoices are presented timely with every repair.
Oversee the scheduling and work flow through the shop.
Tight controls over unbillable hours
Ensure employees are qualified to perform the work being assigned.
Evaluate employees skills and recommend training as required.
Review and present requisitions when additional tooling is required.
**Supervision:**
Supervise and evaluate inside sales support and technician service staff and insure proper training.
Delegate workloads and actively support growth.
Maintain appropriate departmental staffing in balance with branches requirements.
Advise and assist in the hiring process for branch inside staff.
Conduct performance evaluations annually or as required for branch inside staff.
**Safety:**
Maintain a safe working environment and schedule appropriate safety training.
Organize and lead the shop safety program.
**Administration:**
Manage and approve overtime for hourly employees.
Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.
**General Responsibilities:**
Ensure that personnel maintain a professional appearance and are dressed in company uniform.
Develop and maintain a high level of product knowledge within your staff.
Know and enforce company policies and procedures.
Provide daily reporting and all other duties assigned by the Branch Manager.
**QUALIFICATIONS:**
**Knowledge:**
Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.
**Experience:**
5+ years of demonstrated successful management.
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
**Skills/Aptitude:**
Must have excellent oral and written communication and interpersonal skills.
Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities.
**Working Conditions:**
While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.
**Level:**
Position works under general supervision within company policies. Employee exercises a high degree of discretion and independent judgment in the performance of daily routines. Employee is expected to provide counsel to senior management in areas of personal expertise.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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Service Manager jobs in Portland, OR, United States
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