Service Manager
Portland, OR, United States
**Company Overview:**
**Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest **CASE** CNHi Construction Equipment Dealership and **Thermo King** transport refrigeration & temperature control equipment dealership on the West Coast. Our **Sonsray** team is a growing dynamic company with over 600 employees and 30 plus combined locations for new & used equipment sales, genuine parts, factory authorized warranty repair, fleet maintenance and rentals that offers a unique environment fostering individual growth and rewards performance. **Sonsray, In**c. features factory training technician programs, state of the art shops equipped with modern diagnostic tools providing our staff with proper technology and training for their day-to-day business operations.
**Sonsray Machinery is currently seeking an experienced and professional Service Manager to manage the service operations for our CASE dealership in Portland, OR.**
The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
**Essential Responsibilities and Duties:**
* Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals.
* Recruits and hires service personnel and develops and retains key talent through individual development plans.
* Coordinates recruiting of new talent utilizing local Technical schools programs.
* Maintains all management reports necessary to audit the performance of department and individual employees.
* Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
* Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturers requirements.
* Monitors warranty expense and recovery rates to meet company objectives.
* Responsible for our facility inspections, safety meetings, and coordinating the annual safety inspections.
* Schedules and assigns job and work areas to employees according to their skills and knowledge.
* Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
* Work with Store Manager on maintaining building and yard facility.
* Coordinates dealership training program and service-related customer clinics.
* Conducts self in a professional manner at all times, inside and outside the dealership.
* Monitors metrics on a monthly basis to assure achievement of departmental goals.
* Introducing our line of service and product to prospective customers by making cold calls and visits.
* Maintain and develop current customer relationships.
* Performs other functions or duties as directed by management in line with the objectives of the dealership.
**Skills & Qualifications:**
* Minimum 3 years experience in management and service department operations or related field.
* Heavy construction equipment is required to be considered for this position.
* Familiar with Case and competitive products.
* High school diploma or GED equivalent.
* Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and internet functions.
* Good human relations and effective oral and written communication skills.
* Basic understanding of financial principles relative to Service Department operations.
* Ability to analyze and interpret internal reports.
**Benefits Include:**
* Medical
* Dental
* Vision
* Life Insurance/AD&D coverage
* Voluntary LTD & Aflac
* 401K Matching
* Paid Vacation, Sick, and Holiday
* Birthday Perks
**Apply for Service Manager**
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