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Service Manager

Portland, OR, United States

**Company Overview:**

**Sonsray Inc.** is privately owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon and Washington making us the largest **CASE** CNHi Construction Equipment Dealership and **Thermo King** transport refrigeration & temperature control equipment dealership on the West Coast. Our **Sonsray** team is a growing dynamic company with over 600 employees and 30 plus combined locations for new & used equipment sales, genuine parts, factory authorized warranty repair, fleet maintenance and rentals that offers a unique environment fostering individual growth and rewards performance. **Sonsray, In**c. features factory training technician programs, state of the art shops equipped with modern diagnostic tools providing our staff with proper technology and training for their day-to-day business operations.

**Sonsray Machinery is currently seeking an experienced and professional Service Manager to manage the service operations for our CASE dealership in Portland, OR.**

The Service Manager will be responsible for managing service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

**Essential Responsibilities and Duties:**

* Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals.

* Recruits and hires service personnel and develops and retains key talent through individual development plans.

* Coordinates recruiting of new talent utilizing local Technical schools programs.

* Maintains all management reports necessary to audit the performance of department and individual employees.

* Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.

* Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturers requirements.

* Monitors warranty expense and recovery rates to meet company objectives.

* Responsible for our facility inspections, safety meetings, and coordinating the annual safety inspections.

* Schedules and assigns job and work areas to employees according to their skills and knowledge.

* Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.

* Work with Store Manager on maintaining building and yard facility.

* Coordinates dealership training program and service-related customer clinics.

* Conducts self in a professional manner at all times, inside and outside the dealership.

* Monitors metrics on a monthly basis to assure achievement of departmental goals.

* Introducing our line of service and product to prospective customers by making cold calls and visits.

* Maintain and develop current customer relationships.

* Performs other functions or duties as directed by management in line with the objectives of the dealership.

**Skills & Qualifications:**

* Minimum 3 years experience in management and service department operations or related field.

* Heavy construction equipment is required to be considered for this position.

* Familiar with Case and competitive products.

* High school diploma or GED equivalent.

* Ability to use standard computer software applications such as Microsoft Office (Word, Excel, Outlook, etc.) and internet functions.

* Good human relations and effective oral and written communication skills.

* Basic understanding of financial principles relative to Service Department operations.

* Ability to analyze and interpret internal reports.

**Benefits Include:**

* Medical

* Dental

* Vision

* Life Insurance/AD&D coverage

* Voluntary LTD & Aflac

* 401K Matching

* Paid Vacation, Sick, and Holiday

* Birthday Perks

**Apply for Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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Service Manager jobs in Portland, OR, United States

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