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Yoh, A Day & Zimmermann Company
Chicago, IL, United States
Chicago Illinois 60606 Description: The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to Company personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background perfo
Job Source: Yoh, A Day & Zimmermann CompanyVedder Price
Chicago, IL, United States
Vedder Price's Chicago office is seeking two Technology Support Specialists to work the hours of 9:00 a.m. - 5:00 p.m. CST and 10:00 a.m. - 6:00 p.m. CST. The Technology Support Specialists provide technical support for all Vedder Price software and hardware to all firm employees and their clients. As a Technology Support Specialist, your duties w
Job Source: Vedder PriceACL Digital
Chicago, IL, United States
Tech Support Specialist - Onsite Location: Chicago Bill Rate: *** Parking paid by contractor The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm
Job Source: ACL DigitalBuyk corp
Chicago, IL, United States
**Technology Support Specialist** at Buyk Chicago, IL **Who we are** Buyk is a new real-time retail service that delivers groceries within 15 minutes. Via the Buyk app, customers simply select the items they'd like from our assortment, click "Order" and we do the rest, with your order arriving on your doorstep in 15 minutes or less. We know
Job Source: Buyk corpATS Institute of Technology, Nursing School
Chicago, IL, United States
At ATS Institute Of Technology, we're dedicated to empowering our students by making a lasting, positive impact on their lives. Established in 1998, ATS Institute is a dynamic and forward-thinking institution that is driven by innovation and excellence in healthcare education. As an institutionally accredited school by the Accrediting Bureau of Hea
Job Source: ATS Institute of Technology, Nursing SchoolNeighborhood Loans
downers grove, il
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansATS Institute of Technology, Nursing School
Chicago
Job Description Job Description At ATS Institute Of Technology, we're dedicated to empowering our students by making a lasting, positive impact on their lives. Established in 1998, ATS Institute is a dynamic and forward-thinking institution that is driven by innovation and excellence in healthcare education. As an institutionally accredited schoo
Job Source: ATS Institute of Technology, Nursing SchoolNeighborhood Loans
Downers Grove, IL, United States
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansChicago, IL, United States
Vedder Price's Chicago office is seeking two Technology Support Specialists to work the hours of 9:00 a.m. - 5:00 p.m. CST and 10:00 a.m. - 6:00 p.m. CST. The Technology Support Specialists provide technical support for all Vedder Price software and hardware to all firm employees and their clients.
As a Technology Support Specialist, your duties will include but not be limited to:
Provide support for all Vedder Price employees and/or clients via phone, email and in person
Log all calls in the ticketing system and practice total contact ownership for each ticket created, following department escalation procedures when an issue cannot be resolved within a reasonable timeframe
Prioritization of calls, tickets and managing workflow
Diagnose and resolve technical hardware, software and telephone issues. Research unresolved issues using all available resources
Perform any assigned Subject Matter Expert duties, including working with engineers or vendors to resolve issues
Report potential trends to management
Maintain expert knowledge on all applications and technology platforms used at Vedder Price
Provide holiday support, weekend or evening TSC support coverage when needed
Must be consistent in performance with minimal absence and unapproved leave
Skills & Competencies: Ability to perform detailed troubleshooting of complex technical issues
Strong interpersonal skills required to communicate with other Technology team members and end users, including the ability to listen and understand situations, problems and solutions.
Must have positive customer service attitude and ability to work well with other groups
Effective written and oral communication skills
Capability to schedule and coordinate multiple activities in results-oriented environment
Strong organization skills, including the ability to prioritize and independently work on several issues at one time
Qualifications & Required Experience: Requires a Bachelor's degree (or equivalent work experience) in one of the following disciplines: Computer Science, Information Management, or related field to provide consultative and technical expertise to customers
1-3+ years' technology support experience preferred
Experience working in technology support for a law firm or professional services firm preferred
Position also requires the ability to work under pressure to meet strict deadlines
Computer Skills:
To perform this job successfully, an individual must be proficient in the following software: Proficiency in Windows 10 and Office 365
Proficiency in mobile operating systems (iOS and Android) and devices
Familiarity with end user hardware troubleshooting and network concepts
Equal Employment Opportunity
Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at [email protected].
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Technology Support Specialist jobs in Chicago, IL, United States
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