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Brake Check
San Antonio
Job Description Job Description We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops,
Job Source: Brake CheckTeracore, Inc.
San Antonio, TX, United States
100% On-site -- Joint Base San Antonio (JBSA) Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents help us to achieve the mis
Job Source: Teracore, Inc.Teracore
San Antonio, TX, United States
100% On-site -- Joint Base San Antonio (JBSA) Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents help us to achieve the mis
Job Source: TeracoreKBR
San Antonio
Title: Help Desk / Systems Administrator Belong, Connect, Grow, with KBR! KBR's Defense Systems Engineering (DSE) business unit is seeking a Help Desk / Systems Administrator to join our Cyber Security Solutions (CSS) Operating Unit. CSS delivers defensive cyber services and solutions to the DoD, Federal Agencies, and Intelligence Community. The Di
Job Source: KBRBrake Check
San Antonio
Systems/Help Desk Analyst Department: Information Technology Location: San Antonio, TX START YOUR APPLICATION (rmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3113675&source=3113675-CJB-0) We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail l
Job Source: Brake CheckKBR
San Antonio, TX, United States
Title: Help Desk / Systems Administrator Belong, Connect, Grow, with KBR! KBR's Defense Systems Engineering (DSE) business unit is seeking a Help Desk / Systems Administrator to join our Cyber Security Solutions (CSS) Operating Unit. CSS delivers defensive cyber services and solutions to the DoD, Federal Agencies, and Intelligence Community. The
Job Source: KBRP3S Corporation
San Antonio
Job Description Job Description Job Title: Help Desk Tier Clearance Required: TS Required; TS/SCI preferred. Type of Work: FTE – Federal Contract Location: San Antonio, TX – 100% onsite Salary Range: DOE within the market range Job Summary: Seeking a Help Desk Technician to work 100% in-house. The HD will be responding to, assisting with,
Job Source: P3S CorporationTechWerks
San Antonio, TX, United States
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring onsite Tier I Application Support Analysts!
Job Source: TechWerksSan Antonio, TX, United States
Systems/Help Desk Analyst
Department: Information Technology
Location: San Antonio, TX
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)
We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops, mobile devices, telecommunications, and network equipment. You will also manage user accounts and ensure compliance with corporate security policies, maintaining thorough documentation of system configurations and equipment inventory.
Essential Functions
Device Management: Deploy, manage, monitor, and support all end-user devices, including desktops, laptops (Windows and MAC), mobile phones/tablets (Android and iOS), scanners, and printers.
Help Desk: Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets. Identify trends and recommend changes to reduce incident rates.
Communication: Keep managers and key personnel informed of system status through timely communication and weekly reports. Proactively communicate with end users, providing updates on issues and periodic newsletters on trends and fixes.
System Access: Ensure continuous access to email, intranet, public internet, and other crucial business applications.
Support: Provide Tier I support for internet and telecommunication services at all store locations.
Management: Adjust repair orders/invoices due to POS software issues and manage operations reporting.
On-site Support: Visit store locations to install hardware/software and troubleshoot as needed.
Process Improvement: Review and improve processes, procedures, and technologies for better quality and efficiency.
Training: Stay updated on new technologies and participate in company-supported training and certification courses.
Availability: Provide support during weekends, holidays, and nighttime as required.
Other Duties: Perform additional duties as assigned.
Required Qualifications
Minimum age: 21 years
Authorized to work in the U.S.
Minimum 5 years of technical support experience
Minimum 3 years of help desk experience
Proficient in LAN, WAN, and wireless networking technologies
Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS
Proficient with Android and iOS mobile devices
Familiar with DOS Command Line Shell and Scripting
Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)
Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)
Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection
Strong troubleshooting skills for PCs, laptops, printers, and peripherals
Proficient in virus protection and diagnostic software
Preferred Qualifications
A+ certification
Network+ certification
Basic knowledge of MAC OS
Skills & Abilities
Exceptional people skills with a friendly demeanor
Positive attitude, strong work ethic, high motivation, and customer-focused mindset
Ability to diagnose and resolve computing problems onsite and remotely
Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software
Strong problem-solving and independent thinking abilities
Effective communication skills, both written and verbal
Excellent organizational and time management skills
Ability to thrive in a fast-paced setting and meet tight deadlines
Maintain confidentiality of sensitive information
Travel
Up to 5% local travel is expected for this position.
Physical Demands/Work Environment
Regularly communicate with customers and team members
Long hours sitting and using office equipment/computers
Frequent use of hands/fingers for keyboard manipulation
Lift/move up to 10 pounds regularly and up to 25 pounds occasionally
Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
Normal or corrected vision required
Work environment noise level is usually quiet to moderate
Additional Requirements
Acceptable criminal history background check
Valid driver's license with an acceptable driving record
If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team!
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3113675&source=3113675-CJB-0)
Email Alert for Systems/Help Desk Analyst jobs in San Antonio, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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