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Account Manager

Franklin, MA, United States

***Local candidates only, this is on-site 5 days per week in Franklin, MA (eventually offering 2 days per week remote***

Account Manager (sales support)

Contract-to-hire

Must haves:

-3+ years of account management or sales support

-Strong written and verbal communication skills

-MS Office (Excel)

Preferred:

-Bachelor degree

-Epic

-CRM or ERP system experience

-Manufacturing

Job Description:

The Account Manager will work closely with assigned Business Development Managers (BDMs) and is responsible for the day to day interactions with assigned clients, and to manage assigned client programs through their lifecycle including; initiation, planning, execution, and monitoring, and to recommend business opportunities and to identify and remedy improvements or risks that need to be addressed with assigned clients.

Responsibilities:

Manage and provide exceptional customer service to assigned BDM(s) and their client base:

Quote and maintain pricing for assigned clients

Document all non-order activities in Customer Relationship Management (CRM) system

Maintain and update account notes for all delivery locations

Set-up and maintain e-Commerce templates for assigned clients

Problem resolution regarding, orders, pricing, complaints and or service levels

Collaborate and build strong relationships with key stake holders and internal teams to support needs of the BDM and their clients

Educate customers and team about additional products and services which are available

Qualify leads and inquiries - distribute to appropriate parties as required

Create and monitor customer stocking agreements in CRM system against monthly actual usage trends and implement or recommend updates as required

Recommend opportunities for new projects, products or services to BDM and/or the client

Prepare quarterly usage forecasts for review with BDM and other leadership

Attend Quarterly Business Reviews with BDM as required

Follow up on assigned new leads within the BDM's territory

Identify opportunities for improvement with order and/or delivery operations and implement or recommend improvements as required

Enter orders for assigned clients in ERP system as required

Participate in team, customer or departmental tasks/projects as assigned by manager

Cross train on accounts as assigned by manager

Follow company policies, procedures, designated SOPs and Work Instructions

Comply with all safety guidelines and standards as dictated by 5S practices

Maintain and promote both an environment of continuous improvement and lean manufacturing practices

Ad hoc projects and other duties as assigned

Might be very occasional travel to visit a customer

Qualifications & Requirements: 5+ years of customer service experience

Bachelor's degree preferred

Exceptional written and verbal communication skills

Strong interpersonal skills and ability to work with others in a positive and collaborative manner always

Must be able to work in a fast-paced environment with minimal supervision; be flexible, be able to prioritize competing deadlines, be able to adapt to changes, understand urgency and when to escalate

Proven time management skills; organized with strong attention to detail and outstanding follow up

Can handle stressful situations, multitask, and problem solve

Experience working in an ERP system including reviewing purchase orders in an order management system and the CRM application

Highly Proficient with MS Office (Outlook, Word, Excel, PowerPoint)

Apply

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