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MRO
Norristown, PA, United States
** Client Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** CLIEN01707 Showing 1 location **Job Details** **Description** **Position Summary: The Client Support Specialists primary responsibility is to ensure client satisfaction through timely reactive and proactive issue resolution methods. Assist in providing
Job Source: MROeMoney Advisor
Philadelphia, PA, United States
Description The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues, and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high level
Job Source: eMoney AdvisorOnbe
Conshohocken, PA, United States
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connec
Job Source: OnbeIntealth
Philadelphia, PA, United States
We are looking to hire a full-time Case Manager and Client Support Specialist within our EPIC Client Services department at . The EPIC Case Manager & Client Support Specialist serves as a liaison between ECFMG® and assigned Clients utilizing ECFMG's primary source verification services (EPIC Services). SOME OF OUR PERKS & BENEFITS! Robust Medic
Job Source: IntealthEnvestnet
Berwyn, PA, United States
Description Envestnet is seeking a passionate and talented Senior Overlay Support Specialist to join our Trade Services team. This position is expected to report to our Berwyn, PA office. Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovat
Job Source: EnvestnetTalbots
North Wales, PA, United States
Job Number: 22076 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additiona
Job Source: TalbotsTalbots
Cherry Hill, NJ, United States
Job Number: 21885 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additiona
Job Source: TalbotsTalbots
Cherry Hill, NJ, United States
What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group
Job Source: TalbotsPhiladelphia, PA, United States
Tempest helps destination organizations be powerful assets for their community. We do this by creating websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that support local communities
Who We Are LookingFor We are looking for a passionate Senior Client Support Specialist to join our team. You will work closely with our development, delivery, professional services, and account services team to support customers located in destinations all over North America.
The ideal Senior Client Support Specialist candidate thrives in a fast paced team environment and collaborates well across departments to ensure SLA and client satisfaction goals are met. Your strong multitasking and organizational skills will be leveraged in conjunction with must-have interpersonal skills including verbal and nonverbal communication, the ability to handle conflict, teamwork, empathy, listening, and a positive attitude.
If you are looking to strengthen and grow your technical support, training, and interpersonal skills; have a passion for Software, work well with others, and love to travel - this position is for you!
A day in the life of a Senior Client Support Specialist at Tempest: Support customers in the usage of existing and new features of our software solutions including but not limited to our proprietary CRM, iDSS, and website framework, Craft CMS
Collaborate cross-departmentally to resolve customer concerns received through Phone Call, Support Ticket, and community communication channels
Leverage and take ownership in creation of internal documentation and our growing customer-facing online community materials to solve customer concerns
Escalate complex requests utilizing existing escalation processes
Management of the support ticketing queue aiming to respond to all requests within 20 minutes or less
Virtual and In-Person Training of software solutions
Become a power user of Tempest products and provide valuable input to internal teams for continuous future improvements to our software
Perform other duties as assigned
Skills 3+ years experience working in a customer service/account management role
2+ Years of Technical Support experience
1+ Years of experience supporting a software product, preferably CRM experience (Salesforce, Microsoft Dynamics)with tourism-focused CRM experience is a plus iDSS, Simpleview, Ungerboeck)
Proficiency in Microsoft Office Suite and Google Apps for business
Experience working with a support ticketing system is a plus
Experience working with Jira is a plus
Strong communication skills both written and verbal
Experience conducting online and in-person training
BA/BS Degree (Master’s Preferred)
Client First Mentality
Team Player
Detail Oriented
Strong Personal Skills
Great Center City Philadelphia Location for Philadelphia based team
Flexible working from home and remote policy
401k Match & Profit Sharing
Health Insurance
Vision
HSA,FSA
Supplemental Life, Long Term & Short Term Disability
Onsite Gym
Wellness Programs
Company Outings
Generous PTO
Paid Holidays
Casual Work Atmosphere
Online Training and Tuition Reimbursement for ongoing education
Salary Range $65,000 - $75,000
If this sounds like a good fit, please email resume and cover letter to [email protected]
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Email Alert for Senior Client Support Specialist jobs in Philadelphia, PA, United States
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