Salesforce Admin

Salesforce AdministratorThe client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce environment.Job SummaryProvide day-to-day Salesforce support for business users, with heavy focus on internal sales teamsTroubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionalityTranslate user problems and business needs into effective Salesforce solutions through clear, patient communicationDetermine when an issue can be resolved independently and when escalation is appropriateAssist with Salesforce configuration, administration, and screen flow or form builds as neededSupport the existing Salesforce environment while learning the organization's unique business processes and workflowsProactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expandsMinimum RequirementsApproximately 2-4 years of hands-on Salesforce experience, with strong fundamentals and platform knowledgeExperience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience CloudStrong troubleshooting and problem-solving skills, with comfort researching issues independently rather than defaulting to escalationExcellent communication and customer service skills, with patience and ability to work effectively with non-technical usersSelf-starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertisePreferred QualificationsSalesforce certifications or active Trailhead history demonstrating continued self-directed learningExperience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience CloudFamiliarity with building screen flows and forms within SalesforceExperience with or interest in newer Salesforce capabilities, including Agentforce or AI featuresTelecommunications or similar industry background- not a must have by any means