Salesforce Admin

Job Title: Salesforce Administrator

Location-Type: Hybrid, Charlotte, NC (3 days onsite / 2 days remote)

Start Date: ASAP or Sept 28th

Duration: Contract, ongoing for the year (contract-to-hire potential)

Compensation Range: $41.00/hr - $45.00/hr W2

Benefits: Eligible for Health, Dental, Vision, and 401K

Visa Sponsorship: Not eligible for visa sponsorship

Job Description:

The client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce environment.

Job Summary

• Provide day-to-day Salesforce support for business users, with heavy focus on internal sales teams

• Troubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionality

• Translate user problems and business needs into effective Salesforce solutions through clear, patient communication

• Determine when an issue can be resolved independently and when escalation is appropriate

• Assist with Salesforce configuration, administration, and screen flow or form builds as needed

• Support the existing Salesforce environment while learning the organization's unique business processes and workflows

• Proactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expands

Minimum Requirements:

• Approximately 2-4 years of hands-on Salesforce experience, with strong fundamentals and platform knowledge

• Experience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud

• Strong troubleshooting and problem-solving skills, with comfort researching issues independently rather than defaulting to escalation

• Excellent communication and customer service skills, with patience and ability to work effectively with non-technical users

• Self-starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertise

Preferred Qualifications:

• Salesforce certifications or active Trailhead history demonstrating continued self-directed learning

• Experience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience Cloud

• Familiarity with building screen flows and forms within Salesforce

• Experience with or interest in newer Salesforce capabilities, including Agentforce or AI features

• Telecommunications or similar industry background- not a must have by any means