Salesforce Admin

Salesforce Administrator The client is seeking a Salesforce Administrator to serve as the primary bridge between business users and the Salesforce platform, providing hands-on support, troubleshooting, and user guidance within an actively evolving Salesforce environment.

Job Summary

Provide day-to-day Salesforce support for business users, with heavy focus on internal sales teams

Troubleshoot Salesforce issues, research root causes, and identify appropriate solutions related to quotes, data, accounts, and system functionality

Translate user problems and business needs into effective Salesforce solutions through clear, patient communication

Determine when an issue can be resolved independently and when escalation is appropriate

Assist with Salesforce configuration, administration, and screen flow or form builds as needed

Support the existing Salesforce environment while learning the organization's unique business processes and workflows

Proactively learn new Salesforce capabilities and identify opportunities to improve the platform as the environment expands

Minimum Requirements

Approximately 2-4 years of hands-on Salesforce experience, with strong fundamentals and platform knowledge

Experience with at least one Salesforce cloud or module, such as Sales Cloud, Service Cloud, Revenue Cloud/CPQ, or Experience Cloud

Strong troubleshooting and problem-solving skills, with comfort researching issues independently rather than defaulting to escalation

Excellent communication and customer service skills, with patience and ability to work effectively with non-technical users

Self-starter who takes initiative, manages their own workload proactively, and demonstrates genuine interest in growing their Salesforce expertise

Preferred Qualifications

Salesforce certifications or active Trailhead history demonstrating continued self-directed learning

Experience with multiple Salesforce clouds or modules, particularly Service Cloud, Revenue Cloud/CPQ, or Experience Cloud

Familiarity with building screen flows and forms within Salesforce

Experience with or interest in newer Salesforce capabilities, including Agentforce or AI features

Telecommunications or similar industry background- not a must have by any means