Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Snap
Seattle, WA, United States
**IT Support Specialist** Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. Snapchat is the camera used by over 150 million peopl
Job Source: SnapTailored Management
Seattle, WA, United States
Position Details Join our client, an American company that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery. Job Title: IT Support Specialist Shift: General Working hours Location: 83 S King St, Seattle, WA 98104 Pay Rate: $ 32.2
Job Source: Tailored ManagementKizuki Ramen
Bellevue
Job Description Job Description About Us: Kizuki Ramen is dedicated to serving the most traditional, authentic, and delicious Japanese ramen. Our attention to detail extends to every aspect of the customer experience, from an open kitchen that evokes the atmosphere of a time-honored Japanese ramen shop to our caring service reminiscent of Japanese
Job Source: Kizuki RamenOsborn Consulting
Bellevue, WA, United States
Company Overview Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Position Summary
Job Source: Osborn ConsultingOsborn Consulting
Clyde Hill, WA, United States
Company Overview Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Position Summary
Job Source: Osborn ConsultingDTG Recycle
Bothell, WA, United States
Title: IT Support Specialist Reports to: IT Manager FLSA Status: Exempt Salary Compensation: $75,000 - $85,000 We are excited to share this opportunity to work with DTG Recycle, where we are as focused on sustainability and the environment as we are on our people. You will be part of a passionate group of people making a real and lasting posit
Job Source: DTG RecycleHigher Ground Education
Seattle
Job Description Job Description Higher Ground Education is bringing on an IT Support Specialist to support staff at our rapidly growing network of schools and our Central Team users that support these schools. We plan to open ~50 new schools annually and grow even faster after that. This role will mainly focus on providing Level 1 support for inc
Job Source: Higher Ground EducationRoessel Joy
Seattle, WA, United States
Job Description A RoesselJoy client is looking for an IT Support Specialist to join a growing organization located in Seattle, Washington. The IT Support Specialist will provide first-level phone and email support on various technical issues involving hardware and software. This IT Support Specialist is the first line of support. It handles initial
Job Source: Roessel JoyBellevue, WA, United States
Are you ready to join an organization that's investing in the team and technology to take the company (and you) to the next level?
As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast:
Great foundation: Strong infrastructure of technology and support systems
Amazing spirit: Customer-centric people and partners who are passionate about their work and accountable for executing with excellence.
Who we are:
We facilitate payments for traditional brick-and-mortar business as well as provide the payments engine behind some of the fastest growing e-commerce and enterprise clients today. Our culture is both entrepreneurial as well as supportive. Our financial sponsor is one of the most prestigious Silicon Valley based growth equity firms and our mandate is to grow through M&A, exponential organic growth and through hiring the most talented people. We pay competitive salaries along with bonuses and full benefits package.
Summary :
We are seeking a Customer/Technical Support Specialist to join our team and provide exceptional support to our merchants. The ideal candidate will have a passion for customer service, excellent communication skills, and a strong technical background to assist with resolving technical inquiries and issues. You will be responsible for the communication between Merchants and the Support team and provide superior customer service 100% of the time. The Support Specialist is an integral part of the support team and builds a positive rapport with Merchants to create trust and gain respect. The specialist coordinates and resolves all technical service-related issues such as software integration and test transactions.
Responsibilities:
Serve as the primary point of contact for merchants, providing assistance and resolving inquiries via phone, email, tickets, or other communication channels.
Respond promptly to merchant inquiries with professionalism and empathy, ensuring a positive customer experience.
Identify and assess customer needs to provide appropriate solutions or escalate complex issues to the relevant teams.
Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
Maintain accurate merchant account information in our systems, update changes in various CRM platforms.
Proactively follow up with customers to ensure issue resolution and satisfaction.
Provide technical assistance and troubleshooting support to merchants experiencing product-related issues or challenges.
Diagnose and resolve technical issues with software, hardware, applications, and other IT-related products.
Collaborate with internal teams to address and resolve technical issues promptly.
Document technical solutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
Develop and maintain a deep understanding of our products, features, and capabilities to effectively support customers.
Provide product demonstrations, training sessions, and user guides to customers to enhance their understanding and usage of our products.
Ensure service quality and adherence to company standards by following established processes and procedures.
Conduct quality assurance checks on customer interactions and technical solutions to maintain high standards of service delivery.
Identify opportunities for process improvement and contribute to the development of best practices for customer and technical support.
Contribute to a positive team environment, assist peers, and follow department procedures.
Present a solid, customer first attitude with each interaction.
Qualifications:
At least two years of experience working in a forward-facing, customer support role. One year of Merchant Services experience preferred.
Excellent written and verbal communication skills.
Ability to build rapport quickly and to adapt/respond to different Merchant needs.
Desire to take personal responsibility to complete tasks and solve problems.
Familiarity with business systems and practices.
Maintain a positive attitude and work seamlessly in a team-oriented environment.
Proactive, results oriented and able to work independently.
Available schedule Monday to Friday normal business hours.
Benefits:
Opportunity to work in a dynamic and fast-paced environment.
Make a real impact on the success of the organization.
Work with a talented and supportive team.
Competitive salary and benefits package.
Medical insurance
Vision insurance
Dental insurance
401(k)
Paid maternity leave
Preference will be given to candidates in the Bellevue, WA area; remote candidates will be considered with relevant industry experience
Email Alert for Support Specialist jobs in Bellevue, WA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.