Customer Service Representative
Houston, TX, United States
We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.
The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.
Essential Duties and Responsibilities
Review, document and process all warranty service and field ticket requests received through perryhomes.com, regular mail, fax, email or certified mail.
Assist with homeowner calls.
Create and maintain content on the electronic document library containing all customer service request related documents for each address.
Assist homeowners and construction personnel in resolving warranty service related issues.
Upon notification from the field, properly close out registered customer service requests.
Upon notification from the field properly document scheduling conflicts.
For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager and Vice Presidents are informed.
Collect and update homeowner’s contact information for waranty purposes as needed.
Process invoices and payment requests, and provide purchase order numbers to field.
Clarify and resolve invoice discrepancies by reviewing with Construction.
Process back charges and ensure each back charge is documented properly.
Assist with homeowner floor plan and selection inquiries.
Responsible for monthly mail outs.
Perform Key Release Process
From time to time must complete projects with short notice in extreme time constraints.
Job Competencies Communication/Building Relationships
Customer/Client Focus
Attention to Detail
Time Management
Qualifications High School Diploma or equivalent required; college degree preferred.
Requires at least 3 years of relevant customer service experience, preferably in the building industry.
Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
Full Benefits Package Health, Dental & Vision
401(k)
Life, Short-Term and Long-Term Disability Insurance
Employee Assistance Program
Health Savings Account
Holidays
PTO Leave
New Home Discount
Perry Homes Family College Fund
Pet Discount Program
***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer