Customer Service Representative
Houston, TX, United States
Customer Service Representative
Customer Service Department
Non-Exempt
JOB DESCRIPTION SUMMARY
This position will assist the ministry by interacting with Lakewood Church and Joel Osteen Ministries constituents via telephone, with a focus on service excellence. The ideal candidate should have a heart for resolving customer concerns. This position reports to the Customer Service Supervisor.
ESSENTIAL JOB FUNCTION
Timely and effective resolution of customer concerns via phone and email communication
Assist customers with placing, updating or changing order information
Update customer contact information as needed
Prepare Audit Gift Request Statements as requested by customers
Prepare refund and/or return requests
Follow up on customer requests and return customer calls
Provide customer assistance with website questions, Champion Codes, File Numbers, Special Promotions, and other information as requested
Conduct outbound calls as directed by the Manager
Be knowledgeable of all new products and understand current promotional offers
Represent Lakewood Church in a positive and professional manner in all interactions and correspondence
Compliance to assigned work schedule
Other related duties as assigned
MINISTERIAL DUTIES
As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith. As a part of the Lakewood team, you are a key part of our mission in taking the Hope found in Jesus to the world. This means that as part of your job responsibilities, you are considered a spiritual leader in the Church. You are responsible for communicating the Church's beliefs and our mission to our congregants, to maintain a lifestyle consistent with the Scriptures, and are required to belong to the Church as part of our faith community.
This will also include: Regular attendance at Church services and classes,
Serving as a Prayer Partner or as a volunteer in any ministry of the Church, and
Serving our community through local outreaches from time to time when needed by the Church
QUALIFICATIONS Uncompromised commitment to Lakewood Church's vision, values, and core beliefs
Familiarity working within an online CRM database platforms
Must be proficient in Microsoft Office Suite
Effective problem/ resolution skills
Ability to resolve challenging issues
Ability to exhibit polite, courteous, helpful phone manners at all times
Strong alpha & numeric data entry skills
Strong verbal communication skills and written communications skills
Must have data entry accuracy with attention to detail
Ability to work in a high production, high quality focused work environment
Ability to multi-task and demonstrate effective time management skills
Bilingual speaking and writing skills in English and Spanish is preferred
EDUCATION & EXPERIENCE Some college preferred
A minimum of 2 years Customer Service/Date Entry experience
Experience working in an in-bound and out-bound call center environment is preferred