IT Assets Analyst, IT Assets Management

Boston, MA, United States

Who We Are [IT Assets Management]

Wayfair is a dynamic, cutting-edge technology company operating in the ecommerce space. We’re committed to providing customers with a best-in-class experience for all things home. We are growing at a lightning-fast pace and are looking for a leader in the desktop engineering space. The IT Asset Management team has a mission to consistently provide a high level of service to Wayfair IT and to the rest of Wayfair. We partner with our Strategic Procurement team to ensure that our department can meet the needs of our ever expanding employee base.

What You’ll Do

The IT Assets Analyst is a member of IT Asset Management - Headquarters. The IT Asset Management function performs in accordance with the governance, oversight, and operational activities of the hardware management practice in support of strategic IT and operational services.

Activities include maintenance of the IT asset inventory within the ServiceNow platform, collaborating with external processes and teams to include IT Procurement, IT Finance, Vendor Management in the collection of critical attributes supporting the effective and timely management of IT assets through their lifecycle.  This includes, but is not limited to; renewals, cost optimization initiatives, process efficiency implementations, internal audit reporting.

Development and oversight of the IT asset lifecycle, including inventory, assignment, stockroom, harvesting, and disposal

Manage the ServiceNow Hardware/IT Asset Management product to execute or support regular audits of physical assets.

Work with Configuration Management on the discovery and maintenance of relationships between Assets and Configuration items operationally supporting IT and Business Services.

Create and publish monthly status inventories and usage positions, to include global IT assets.

Ensure visibility into vendor risk and compliance positions are supporting around key dates of warranties, maintenance agreements, and vendor contracts

Responsible for continuous process improvements as well as partner with asset owners to ensure asset information is kept accurate and up to date throughout the lifecycle

Maintain required component and emergency spare inventory levels (Stock; where applicable)

What You’ll Need

Detailed knowledge of IT asset management process lifecycle and understands the competitive landscape from both a business and technical perspective

Experience with the ServiceNow Hardware/IT Asset Management product and capabilities in either a vendor or enterprise role

3+ years of progressive experience in IT sourcing or IT asset management, IT service management, information technology, project management, or other IT management experience

Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules, and priorities

Highly self-motivated and directed with keen attention to detail

Required to acknowledge, respond, and fulfill customer requests in a timely manner

Good verbal and written communications skills

Ability to multi-task in a fast-paced environment

Bachelor's degree in an information-technology, Finance or similar; Or equivalent work experience

Certification as a Hardware Asset Manager (CITAM, CHAMP, etc.) by a recognized organization is preferred

Experience using supporting technologies in support of the asset inventory; CMDB Discovery Tools is preferred

Proficient in Microsoft tools such as Word, Excel, Access, PowerPoint, Project, and Visio or equivalent products, such as G Suite

Knowledge of Hardware and Software discovery tools and methods

Solid track record of proactively initiating hardware asset management process improvements and proactive engagements with all levels of a large company

ITIL V3/V4 Foundation certification and experience in an ITSM services discipline is preferred

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [email protected].