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Account Manager

Atlanta, GA, United States

Description

Basic Function

Manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. Directly accountable for retention and growth of customer accounts.

Specific Responsibilities and Duties

Customer/Account Servicing

Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members

Provides timely response to customer’s requests for products, services and/or information

Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria

Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)

Provides frequent and regular status reports to customer regarding project and work order status

Attends project and account meetings as necessary

Sales Order Management

Develop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firms

Provides presentation and explanation to customer of products and services

Introducing new products and services to grow and expand business

Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricing

Produces timely, detailed, and accurate project quotes to customer

Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed

Project & Work Order Management

Oversees all customer projects and work orders, ensuring standards of performance are met

Manages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.

Reviews work plans, schedules, and logistics established for customer’s projects

Coordinates with client third parties

Ensures timely invoicing and project closeout; assists with collecting account payables for completed projects

Requirements

Position Requirements (Required Knowledge and Skills)

Personal Initiative and Teamwork

Customer Focused

Knowledge of budgeting and basic business financials

High level of communication and interpersonal skills

Design (A&D or Dealership) background preferred

Leadership/project management experience

Purchasing/negotiating skills

Problem solving skills

Microsoft Office: Outlook, Word, Excel, Powerpoint

Ability to travel if needed

Bachelor’s degree in business, design, or experience in relevant field

Project Spec, Team Design preferred

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Account Manager jobs in Atlanta, GA, United States

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