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The Intersect Group
Pine Hill, NJ, United States
Overview Utilize intermediate technical expertise to troubleshoot computer systems, hardware, and software Develop and uphold a proficient grasp of technological infrastructure Lead projects aimed at enhancing system functionality and operational efficiency Offer technical support, mentorship, and direction to fellow IT colleagues Ensure the alignm
Job Source: The Intersect GroupUnisys
Philadelphia, PA, United States
Reference #: REQ531646 We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills,
Job Source: UnisysNovick Corporation
Philadelphia, PA, United States
Job Description Job Description Salary: Based on years of experience Client Services Support Needed Novick Corporation 3660 S Lawrence Street Philadelphia, PA 19148 We are a service oriented food distribution company located in South Philadelphia that specializes in childcare nutrition. We care about our clients, the communities we serve, and mo
Job Source: Novick CorporationUniversity of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportu
Job Source: University of PennsylvaniaSignant Health
, PA, United States
**Service Delivery Specialist - Information Technology** Blue Bell, PA, USA Req #285 Thursday, January 27, 2022 Service Delivery Specialist ROLE PURPOSE KEY ACCOUNTABILITIES 1. Incident management & project participation Providing IT support for the global end user community, including remote workers. This involves device support and depl
Job Source: Signant HealthMacquarie
Philadelphia, PA, United States
Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a first point of contact for users striving towards first call re
Job Source: MacquarieMacquarie Group Limited
Philadelphia, PA, United States
If you are searching for a role in the Philippines, click here Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement? Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include: Act as a
Job Source: Macquarie Group LimitedAbacus
Philadelphia, PA, United States
Job Description: Candidates Request Form 1 Job Title Personal Computer Support Technician Services 2 Client Company/Dept. Name Department of Justice Office of U.S. Attorneys 3 Address U.S. Attorney's Office 615 Chestnut Street Suite 1250 City Name Philadelphi State Name PA-Pennsylvani Zip Code 19106 If others (Address) 4 Bill Rate Min: $ Max: $ 5 6
Job Source: AbacusPhiladelphia, Pennsylvania
Job Description
The Philadelphia International Airport is managed by the Department of Aviation of the City of Philadelphia. The airport handles approximately 82,000 travelers per day. The airport Information Technology department is headed by the Chief Information Officer (CIO). The IT Client Services Manager manages the Airport’s IT Helpdesk and AV Support Services. The IT Client Services Manager will oversee the day-to-day operations of the IT support team, ensuring that technical issues are promptly addressed and resolved to minimize downtime. They will develop and implement strategies for optimizing helpdesk processes, including ticket management, escalation procedures, and user training. Additionally, they will collaborate with other IT teams to identify recurring issues and implement long-term solutions to improve overall system reliability and user satisfaction.
Essential Functions
Determine the goals of IT end-user support initiatives within broad outlines provided by Department of Aviation executive management.
Manage the work efforts of the IT Department’s Helpdesk, Helpdesk Coordinator, and AV Specialists.
Maintain and deliver a system of metrics that accurately reflect the performance, capabilities, and capacity of your team.
Contribute to the continuity of end-user computer services by providing necessary technical leadership and project coordination.
Review/evaluate requests for purchases of hardware and software for feasibility and necessary funding.
Forecast costs, equipment, overtime and personnel needs for projects and programs as required and related to Department of Aviation operations.
Prepare procurement documentation and paperwork for approval by DOA Executive.
Prepare long- and short-range plans for application selection, Operating System upgrades, systems development and distribution, and acquisition of the resources needed to support them.
Establish and maintain relationships with both internal and external clients using Department of Aviation information technology resources.
Uphold IT standards, policies, and procedures including any requirements established by DOA Executive.
Stay abreast of the latest developments in MIS technology with an emphasis on end-user support tools and techniques.
Determine staff development requirements and ensure technical support staff receives suitable training.
Perform hiring tasks necessary to maintain staffing levels established by DOA Executive.
Monitor and provide status updates for activities related to Department of Aviation service desk operations and staff assignments.
Develop and present services to the Airport through a sustainable and user-friendly interface using ITSM best practices.
Maintain client-facing service desk software and continuously improve it with an emphasis on end user self-service.
Other related duties as assigned.
Competencies, Knowledge, Skills and Abilities
Experience with enterprise system implementations and solution architecture.
Working knowledge of ITSM activities with a focus on Continuous Improvement.
Ability to make decisions and recommendations on technology strategies.
Ability to learn quickly in a dynamic environment.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Ability to work with cross-functional/cross departmental teams.
Demonstrated leadership ability.
Ability to work with deadlines and changing priorities in a complex environment.
Ability to exercise strong judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural, organizational, administrative or technical nature.
Ability to analyze information related to computer technology to assist in directing senior leadership in the selection of software and hardware to meet the needs of the business unit.
Ability to manage vendor relationships, including hosted systems and vendor-managed applications.
IT Manager, Client Services jobs in Philadelphia, Pennsylvania
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