Project Manager, Design & Innovation IV

San Francisco, CA, United States

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay Position Overview:

Supports one of the largest healthcare systems in America. Leads the transformation of healthcare by making it simple, engaging, human, and affordable. We create new-to-the-world healthcare products and services, partner externally with world-class companies and thought leaders, and consult and coach to fuel an internal culture of innovation. Leverages people and project management skills, blended with human-centered design to support the development of new products and integration of external partners/products into the Sutter Health system to create new-to-the-world health experiences in healthcare. Working with Design and Innovation leadership, the PM II collaborates with and manages project managers in the successful design and delivery of projects that make the healthcare system more simple, engaging, affordable and human. Job Description :

This role is hybrid with successful candidate working on site at the Innovation Center in San Francisco.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Design, Business, Healthcare or other related field

TYPICAL EXPERIENCE:

8 years of recent experience.

SKILLS AND KNOWLEDGE:

Project Management Knowledge: Has deep understanding of how to lead teams distributed across multiple departments and organizations, manage action items, and ship pilots.

Healthcare knowledge. has knowledge of healthcare structures, stakeholders, regulations, constraints, challenges, trends, incentives, technology and opportunities. stays abreast of healthcare and technology in order to have a trusted perspective when filtering partners. a understanding of hospital and clinic clinical processes, epic workflows, and healthcare privacy regulations is ly preferred.

Partnership / Pilot Content Knowledge: Has knowledge identifying, evaluating, developing, and managing external partnerships. Has knowledge in building external partnerships: scoping pilots, matching external partners/products with health system needs, integrating with clinical and support functions, negotiating contracts/agreements, building implementation plans (training, communications, IS, measurement, etc.), leading measurement, and reporting on outcomes.

Design knowledge: has interest in user research, synthesis, and prototyping. able to flex into design tasks as needed to integrate innovation, design and technology into viable solutions.

Lean Knowledge: Demonstrated experience employing Lean methodologies to drive innovation and process design, with an understanding of how Lean and Human-Centered Design interact.

Project management skills: has project management skills that demonstrate successful program transition from concept to implementation and measurement. ability to manage multiple projects and stakeholders at once.

Clinical Team Interaction / Facilitation Skills: Works well with providers and care teams in the hospital, clinic and home setting. Can lead and facilitate interdisciplinary teams including front-line clinicians in creating new or redesigning current service offerings. Can collaboratively coach operations managers through pilots.

Administrative team interaction / facilitation skills: can lead meetings with senior administrative leaders and build personal relationships to advance partnerships.

Prototyping Skills: Can facilitate ideating new solutions/products/services in partnership with patients, providers, care teams and operations leads. Can prototype workflow redesigns, wireframes, service improvements, new technologies, updated communication strategies, etc. Knows how to deploy holistic design/innovation across a variety of touchpoints

Data Analysis & Financial Modeling Skills: Can create actionable information from clinical and financial reports. Can produce pro-formas, as well as reports showing pilot outcomes. Knowledge of Sutter Health data and analytics structure/contacts is preferred.

User Research & Synthesis Skills: Can support design team members in conducting human-centered research to understand current practices of care delivery in place at Sutter hospitals and doctor’s offices (from the patient, provider and care team perspectives), as well as the human journey outside of the healthcare system. Can synthesize to clearly communicate stakeholder needs, insights, human needs and opportunity areas.

Software skills: can use a variety of digital tools to manage projects and produce content. must have capability using project management software, microsoft office (specifically: word, powerpoint and excel). skills with adobe creative suite, sketch, keynote are preferred.

Independent judgment and assessment of impact are essential skills in this role.

Job Shift :

Days Schedule:

Full Time Shift Hours:

8 Days of the Week:

Monday - Friday Weekend Requirements:

As Needed Benefits:

Yes Unions:

No This position is work from home eligible.

Position Status:

Exempt Weekly Hours:

40 Employee Status:

Regular Number of Openings:

1 Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $65.81 to $98.71 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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