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eTeam
Tulsa, OK, United States
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including o
Job Source: eTeamOklahoma Division Office
Tulsa, OK, United States
Overview Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employ
Job Source: Oklahoma Division OfficeCanonical - Jobs
Tulsa
Job Description Job Description This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best pe
Job Source: Canonical - JobsSyntricate Technologies
Tulsa, OK, United States
Job Title: IT Support Technician Location: Tulsa, OK Duration: Contract - 3-4 months, potential to extend Job Description: Desktop Support, Technical Support The goal of the Customer Experience Associate (CX Associate) is to ensure employees receive a high level of support in a timely fashion in a fast-paced environment. Employees are fully billab
Job Source: Syntricate TechnologiesDave & Buster
Tulsa, OK, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterOsage Casinos
Tulsa, OK, United States
Overview Under general supervision of the Technical Service Manager, responsible for securing, maintaining and monitoring the health of the workstation and mobile computing environment for Osage Casinos. The Desktop architect will develop zero touch migration solutions, packages applications, creates automation scripts, configures group policy, a
Job Source: Osage CasinosOsage Casino
Tulsa, OK, United States
Overview Under general supervision of the Technical Service Manager, responsible for securing, maintaining and monitoring the health of the workstation and mobile computing environment for Osage Casinos. The Desktop architect will develop zero touch migration solutions, packages applications, creates automation scripts, configures group policy, an
Job Source: Osage CasinoTenstreet LLC
Tulsa, OK, United States
Tenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we're disrupting the ways in which companies market to, recruit, onboard and manage drivers. We're a team of overachievers who excel in execution, collaboration and problem s
Job Source: Tenstreet LLCTulsa, OK, United States
Seeking for a Desktop Support Technician in Tulsa, Oklahoma (Onsite)
Job Description :
As an Onsite Support Technician with a minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following
key roles and responsibilities:
• Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations
• Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis
• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Desktop Support Technician jobs in Tulsa, OK, United States
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