Customer Service Specialist

Chicago, IL, United States

**Customer Service Specialist**

at Volta Charging Chicago We are seeking a **Customer Service Specialist** to join our **Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers. At Volta were on a mission to accelerate the adoption of the electric vehicle. Volta's award-winning charging stations benefit brands, consumers, and real-estate locations by providing valuable advertising space to businesses and convenient charging to drivers. Strategically located in places consumers already visit, Volta's chargers are currently the most used electric vehicle charging stations in the United States.

**The Opportunity at Volta Charging**

The Customer Service Specialist serves an essential role not only for Operations, but also to the overall organization. You will be responsible for timely and accurate response to our customers, and serve as a gateway to additional teams by properly capturing the customers challenge to be handled by other teams and will eventually be solving problems on your own. This is an opportunity to make a major impact in a company that is shaping the future of transportation.

This position will report to the **Director of Customer Service and Analytics** and can be based anywhere in the continental US.

**In your first 90 days, you will**

* You will have reached a level of proficiency with daily operations and have an understanding of how our charging stations work

* You will have learned the relevant tools for managing support tickets and communicating with customers

* You will have established good working relationships with your peers and stakeholders, and will be able to gather information, and influence as necessary to reach company objectives

* You will have established a personal workflow that is efficient and transparent

**After twelve months, you will have accomplished**

* Mastery of daily operations, processing high volumes of work with quality and efficiency

* High level of satisfaction from our customers and your peers

* Identifying, facilitating, and implementing minor process improvement initiatives

* Developing expertise in one or more areas of knowledge within our operation

**What you bring to Volta Charging**

* You have experience in customer support work that involves investigating and resolving technical issues

* Effective Communication: You communicate succinctly & effectively with personality and professionalism

* Customer Focus: You enjoy delighting and educating customers and you value sharing insights into our customer inquiries, and are not afraid to share negative experiences

* You are mechanically and technically inclined you like digging into a problem and fixing things

* You are cognizant of cost implications and actively seek out solutions which benefit the bottom line

* Travel is something you enjoy, as you may be asked to spend time in the field as part of the training and learning process

* You thrive in fast-paced, informal, team-focused environment where constant change is the norm and the bar for quality is set high

* You have strong writing, spreadsheet, and computer skills, a meticulous attention to detail, and are diligent in finding solutions

* Process improvement experience is a plus, you live optimizing processes

* Your knowledge and experience of EV charging systems, electrical systems, and/or communications networking is a strong plus

**Voluntary Self-Identification**

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As set forth in Volta Chargings Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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