VP OF OPERATIONS

Bartlett, TN, United States

Mission Contribution:

To ensure efficient and effective operations of Goodwill Good Neighbor Centers (GGCs), Attended Donation Centers (ADCs), Transportation, Post-Retail, and Information Technology resulting in increased profit, job creation and mission fulfillment.

Function:

Under the direct leadership of the Senior Vice President of Operations, the Vice President of Operations is responsible for the successful operation of Goodwill GoodNeighbor Centers (GGCs), Attended Donation Centers (ADCs), Transportation, Post-Retail, and Information Technology.

Essential Responsibilities:

1. Advise and coach GGC, ADC, Transportation, Post-Retail, and Information Technology leaders to maximize productivity and profitability.

2. Plan and develop mission integrated donated goods operations activities using all available data, resources, and capabilities to insure continuous performance improvement.

3. Maintains consistent visible and positive leadership presence at all worksite locations.

4. Manages workforce and physical assets by effectively planning, organizing, problem solving, motivating, coaching, training, disciplining, and using internal consultants to effectively control loss prevention and safety management issues.

5. Routinely visits worksites to review performance issues, labor issues, and provide technical advice.

6. Develops and maintains aggressive growth strategies to meet or exceed sales goals and increases revenue and division effectiveness

7. Leads and directs the purchasing of new goods, materials, equipment, and supplies to meet inventory requirements while ensuring quality products and budgetary requirements.

8. Trains and mentors’ operations leadership in conjunction with the HR and Learning & Development Teams to meet organizational objectives and ensures each leader is on a path of both professional and personal growth.

9. Prepares, submits, and manages annual operational budgets.

10. Assures fiscal viability by reviewing monthly financial performance, with emphasis on sales and cost controls, and developing plan for improvement.

11. Ensures cleanliness and image of GGCs, ADCs, Logistic Center, fleet vehicles, and adherence to safety, security, loss prevention, and compliance policies.

12. Approves operational purchase orders, work orders, and expense reports in accordance with established budget and Goodwill practices.

13. Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.

14. Conducts regular reviews and analyzes overall performance, cash reports, daily, monthly and yearly activity reports, transmittal of reports, monitor progress on goals, and make recommendations for change.

15. Keeps abreast of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.

16. Capacity to plan and open new stores and familiarity with retail merchandising and store layout. Oversee the merchandising and display of the retail stores.

17. Leads and directs the Facilities Management team to ensure the maintenance, upkeep and desired image of physical assets, and operates the departments within budget.

18. Assist with developing a structured plan for motivating and enticing new donors/shoppers.

19. Establishes and implements short-and long-range departmental goals, objectives, policies, and operating procedures.

20. Provides oversight and guidance for E-Commerce and New Goods to ensure profitability.

21. Leads and directs the IT team to ensure the planning, development, implementation, maintenance and security of the organization’s information systems and processes.

22. Demonstrates and leads positive organizational culture development.

23. Performs other duties as assigned by team leader.

Qualifications: • Must have strong creative, strategic, analytical, organizational, and personal sales skills. • Experience developing and managing budgets and analyzing data. • Must have strong oral and communications skills. • Ability to manage multiple projects at a time. • Ability to conceptualize and make improvements through systems alignment. • Strong interpersonal, leadership, and communication skills. Ability to develop and maintain effective working relationships with team leader, team members, customers, and donors. • Ability to effectively train and coach team members including people with disabilities and/or other vocational disadvantages. • Knowledge of data management systems, including point of sale systems and programs. • Ability to solve problems and make decisions independently as required. • The ability to build teams, motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities. • Ability to bend, reach, stand for extensive periods of time, and lift goods. Must be able to lift up to 40 lbs. individually and more with the assistance of others. • Ability to work side by side as a hands-on leader.

Training & Experience:

• Ten years donated goods operations or retail leadership experience running multi- operations with multi-site and multi-function responsibility, Goodwill experience preferred. • Five years transportation/logistics, post-retail, and aftermarket experience preferred. • Bachelors’ degree in business management, operations, or related.

Special Requirements:

Must be able to work after-hours and weekends.

Must be able to travel locally and nationally.

Must possess a valid driver’s license.

Critical Performance Factors (CPFs)

Donor Value

Donor Increase/Donor Volume

Donors per square foot

Payroll as a % of sales

Net profit vs budget

Retention

Safety

Expense to revenue ratios

Zero waste

Facilities Image (Internal and External)

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