Design Program Manager - UX Quality

San Jose, CA, United States

Who We Are

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.

About the Opportunity

Our mission is to help the next billion people experience the future of finance. We’re looking for a Design Program Manager to help drive initiatives that impact the way we work and build as a team.

As a Design Program Manager focusing on user experience quality, you'll establish and optimize best practices across the Experience Team organization directly impacting our process and product. You will utilize your program management and people skills to build an infrastructure optimal for user experience quality. This role will collaborate heavily with Design, Research, Product Management and Engineer to make new programs.

What You’ll Achieve

Dive deeply into user experience in the production environment offered in different countries

Consolidate user feedback from all different stakeholders and build effective feedback loop

Drive cross-functional collaboration with key design partners and stakeholders, balancing multiple priorities and needs to ensure user experience quality

Discover problems and optimize the collaboration framework to increase the quality and effectiveness of design

What We Look For In You

2+ years specifically functioning in the capacity of program management

Passion for end user experience in different countries with an understanding of the design and product development workflow

Be able to understand problems deeply and solve them in an effective way

Strong conflict resolution and negotiation skills and the ability to manage in an environment of ambiguity with a diverse range of partners

The ability to clearly articulate your concepts and evangelize on their behalf

Earnest, mature, and ego-free - you welcome candid feedback and can constructively give it as well

Bilingual: English and Mandarin

Nice to Haves

Experience working with global teams across offices and timezones

Experience designing programs for Fintech, Investment platforms, or Crypto products

Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone. We make it easy to buy and sell crypto and provide access to passive income earning opportunities.

The Experience team at Okcoin is a group of multidisciplinary creatives, designers, technologists and writers that believe in blending the best of visual and experience design to create delightful products for our customers. Design Operations is a multi-faceted and data-informed function within the Experience team. We craft meaningful processes, programs, and systems to enable the Experience team deliver a world class experience.

Highlights of Perks and Benefits

Market competitive total compensation package

Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)

401K with company contribution

Flexible PTO policy, company paid holidays, and flexible hours

Paid Parental Leave

Employee Referral Bonus Program paid in BTC

Company Donation Match

More surprises when you join!

Salary Range:

The salary range for this position is $140,000 to $200,000.

The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site.

Okcoin Statement

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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