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VetJobs
Phoenix, AZ, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: VetJobsDaniel's Moving & Storage, Inc.
Phoenix, AZ, United States
**Sales Consultant - Phoenix, AZ** **Full Time** position in Phoenix , AZ Daniel's Moving & Storage is currently looking for relocation consultants for our sales team. We offer competitive compensation, weekly pay, insurance benefits after ninety days. **Qualifications** * Have a clean driving record * Have a Valid Driver License for at least
Job Source: Daniel's Moving & Storage, Inc.The Heico Companies
Phoenix, AZ, United States
Job Description Are you looking for an opportunity to move your career forward with an established industry leader? Join our team at Ceco Concrete Construction! Ceco Concrete Construction LLC is one of the nation's largest concrete subcontractors.Ceco was founded in 1912 and has more than 100 years of experience serving the commercial constructi
Job Source: The Heico CompaniesStake Center Locating, Inc.
Phoenix, AZ, United States
Career Opportunities with Stake Center Locating A great place to work. Careers At Stake Center Locating Current job opportunities are posted here as they become available. The Area Manager, Locate will be responsible for performing the following duties: Supervision of Locate Supervisors . Oversight of work load distribution. Customer relations. I
Job Source: Stake Center Locating, Inc.Aramark Uniform Services
Phoenix, AZ, United States
** District Manager- AUS- Phoenix, AZ** **Job Category****:** In Unit-Service-Mngmt **Requisition Number****:** DISTR13644 Showing 1 location **Job Details** **Description** Responsibilities/Essential Functions: Develops and maintains client relationships with Key Customers to grow base business and improve retention of account base. Engages with s
Job Source: Aramark Uniform ServicesVetJobs
Phoenix, AZ, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: VetJobsOmnimax
Phoenix, AZ, United States
About Us OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 12 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger
Job Source: OmnimaxPiedmont Plastics, Inc.
Phoenix, AZ, United States
** Branch Manager - Phoenix, AZ** **Job Category****:** Management 2 **Requisition Number****:** BRANC01347 Showing 1 location **Job Details** **Description** Piedmont Plastics has an exceptional opportunity for an enthusiastic and driven **Branch Manage**r to lead our successful team and grow our presence in the **Phoenix, A
Job Source: Piedmont Plastics, Inc.Phoenix, AZ, United States
At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
As a Field Customer Success Manager I, you will own the success and health for a segment of Podium’s small business customers in the Phoenix metropolitan area. You will proactively develop strategies that increase engagement and delight customers while mitigating churn. Your role will entail forming a dynamic partnership with your portfolio customers throughout their Podium journey. You will actively engage with customers through face-to-face interactions, empathetic listening, and collaborative efforts to ensure they get the most out of Podium’s Interaction Management platform to meet their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. It’s essential to note that this role will require extensive travel across the Phoenix region to personally meet onsite with customers.
What you will be doing:
Visit customers onsite at their business locations to establish stronger relationships and gain firsthand insights into their operational dynamics
Serve as the primary post-sales point of contact for a variety of small business customers
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
Help customers achieve maximum value from products and achieve business objectives
Responsible for identifying opportunities for upselling and cross-selling within existing accounts and partner with expansion account manager to execute growth sales cycle
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Develop a deep understanding of each customer's business objectives and industry challenges.
Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
Experience or willingness to work onsite with customers
Reliable transportation that will allow you to travel across the Phoenix metropolitan area (and surrounding areas) up to 40% of the time
Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
Technically adept and able to grasp complex software concepts quickly
Empathetic and customer-centric mindset, committed to driving customer success
Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
Collaborative team player with the ability to work cross-functionally to achieve common objectives
What we hope you have:
Experience with customer success platforms and tools
Familiarity with CRM and customer support software
Knowledge of online reputation management and customer feedback processes
Benefits
Open and transparent culture - Checkout this video to see what it’s like to work at Podium
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Gas and travel reimbursement when meeting with customers in-person
Bi-annual swag drops with cool Podium gear and apparel
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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Email Alert for Field Customer Success Manager I (Phoenix, AZ) jobs in Phoenix, AZ, United States
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