Implementation Specialist

Columbus, OH, United States

Posted Friday, January 5, 2024 at 5:00 AM

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

We offer competitive benefits focused on employee well-being, including paid volunteer time off!

We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.

We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.

Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

ECI is seeking an Implementation Specialist to continue to provide the best in ERP software solutions to small and medium-sized businesses.

Our company is growing and creating excitement with our best-in-class ERP products.

The Implementation Specialist will be responsible for implementing ECI’s ERP software package for the Lumber/Building Materials industry and provide post-production consulting. The implementation specialist will be responsible for implementation tasks including facilitating software setup/configuration training with end users, provide technical consultation, conduct pre-production review, provide on-site go-live assistance, and assist with post-production support.

This position may be remote office.

Responsibilities:

Implement Spruce and RockSolid MAX according to the ECi’s standard methodology.

Provide expertise and consulting of Spruce and RockSolid Max software modules to new and existing customers to continually improve their process and optimize their use of the package.

Manage the delivery of complex, small to medium business/IT project initiatives.

Lead ERP implementations of Spruce and RockSolid Max and/or act as team member of ECi implementation team on the project

Analyze business processes of client and provide workable solutions for Spruce and RockSolid Max to the business need.

Install, configure, and train on Spruce and RockSolid Max

Develop training documentation as needed.

Mentor other implementation specialists

Perform other duties including, but not limited to: User conference materials and presentations, team meetings, knowledge base updates, and methodology improvements.

Manage administrative tasks including: weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner.

Ability to travel up to 50% for multi-day customer engagements, prior travel-related experience preferred.

Knowledge, Skills, Ability, Education & Experience:

Understand common industry business practices in retail sales, B2C, operations, distribution, and finance.

2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist, support specialist or end user (preferably with Spruce or other Lumber/Building Material/Hardware ERP system)

2+ years leading or managing ERP implementations or other ERP related project management or customer support experience.

Understand ERP application concepts and software usage in the vertical

Experience with Microsoft SQL Server a plus

Experience with Dashboard reporting a plus

Experience with Certinia/SalesForce a plus

Proficiency in Microsoft Office products and Microsoft Windows

Other Attributes:

Strong analytical and problem-solving skills

Effective project and time management skills

Strong, clear, and well organized written and oral communications skills

Strong training or presentation skills

Excellent interpersonal skills including communication, active listening, and customer service.

Relays concerns externally and internally with timely, fact-based, and constructive feedback.

Able to work as a team player and/or individual contributor internally and externally.

Able to work under pressure, meet deadlines, and work on multiple projects simultaneously.

Take ownership, accountability, and initiative.

Process improvement experience

Bachelor’s or Master’s degree in business or accounting and/or IT related field

Alternately, an Associate’s degree and 3+ years relevant experience in the industry

#LI-REMOTE

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

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