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Tekwissen
Atlanta, GA, United States
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, So
Job Source: TekwissenInTown Suites
Atlanta, GA, United States
Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Supp
Job Source: InTown SuitesCrescens
Atlanta, GA, United States
Job Title: - Help Desk Analyst Location: Atlanta, GA Duration: 5+ months DESCRIPTION: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal
Job Source: CrescensV-Soft Consulting Group
Atlanta, GA, United States
IT Help Desk Analyst Primary Location: Atlanta, Georgia V-Soft Consulting is currently hiring for an IT Help Desk Analyst for our premier client in Atlanta, Georgia . Education and Experience " High School diploma or GED. Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information i
Job Source: V-Soft Consulting GroupMidas Consulting
Atlanta, GA, United States
Short Description: The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia. Complete Description: *THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE *Local Metro Atlanta area applicants only. Position Responsibilities: • Receive and track onboa
Job Source: Midas ConsultingInsight Global
Atlanta, GA, United States
Job Description Insight Global is looking for (8) Senior AML Analysts to work in the Atlanta, GA area supporting a large financial client. Their main responsibility is to triage questions and coaching support through remote support mainly via email and phone from various locations. This person will not be completing cases on their own but more ass
Job Source: Insight GlobalLanceSoft
Atlanta, GA, United States
Title: Help Desk Analyst 2 3-month project Must be local to Metro Atlanta. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience that provided
Job Source: LanceSoftTekwissen
Atlanta, GA, United States
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, So
Job Source: TekwissenAtlanta, GA, United States
The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia.
PAYRATE: $28.67 hour
HYBRID POSITION
MUST BE LOCATED ATLANTA
_ JOB DESCRIPTION: _
_ Qualifications and Education Requirements• Bachelor’s degree in related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.• Requires good troubleshooting & problem-solving skills.• Must have strong communication & customer service skills with excellent phone presence.• Must be dependable, accountable, quick learner with a good technical aptitude.• Must be detailed oriented for note taking within ticketing system._
_ Job Duties• Answer inbound calls, chat & emails from customers needing assistance.• Provides technical assistance to both internal and external customers for tier one issues.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.• Provide prompt and accurate feedback to customers.• Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.• When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.• Update knowledge base and documentation with technical and issue resolution._
_ Qualifications• Five (5) years of experience as a help desk support analyst.• Strong customer service orientation.• Excellent listening, interpersonal, written, and oral communication skills.• Excellent administrative, triaging, and time management abilities.• Highly self-motivated and directed.• Experience working in a team-oriented, collaborative environment.• Experience with Jira or ServiceNow_
Email Alert for GA DHS Help Desk Analyst SHINES jobs in Atlanta, GA, United States
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