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Method Financial
Austin, TX, United States
[Full Time] Customer Success Manager at Method Financial (United States) | BEAMSTART Jobs Customer Success Manager Method Financial United States Date Posted 07 Nov, 2022 Work Location Austin, TX, United States Salary Offered $100000 $135000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1 avail
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Job Source: Lightspeed SystemsAcosta
Austin, TX, United States
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Job Source: AcostaAustin, TX, United States
Job ID: 24-03117 Customer Success Manager
Candidates must be fluent in Spanish
MST and CST Timezone required
Duration - 5 Months
Pay rate - $54.37 per hour on W2
The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsibilities include:
Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Experience working at or with Agencies
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)
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Email Alert for Customer Success Manager jobs in Austin, TX, United States
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