Desktop Support Specialist
united states
Currently in the market for a new role or looking for a new opportunity in general? An enterprise client located in El Segundo is looking for a Help Desk Support Specialist to join their team on a full-time contract basis.
Responsibilities:
Providing Tier 1 support for workstations (desktops and laptops), peripherals, applications and network services for Windows and Macs, and for mobile devices like IPhone, iPad, and Android.
Documenting steps taken to resolve technical issues in a timely manner in a ticketing system
Installing, configuring, and troubleshooting workstations and peripherals devices(printers/scanners)
Deploying workstations with JAMF and Intune
Maintaining JAMF Inventory for Macs and Intune for Windows devices.
Troubleshooting hardware and software problems affecting workstations and escalating when necessary
Creating and maintaining end-user accounts in Active directory, Okta, and Gsuite.
Providing basic LAN, WAN, and VPN support
Implementing corporate security procedures
Rotating 24/7 On Call Shift
Basic Qualifications:
1 + years of experience in an helpdesk environment
1 + years working experience in PC/Mac hardware, Windows OS (10, Server) Mac OS X, Office 365 and Google Suite applications (Google Docs, Gmail, Meet,etc..) Slack, and Adobe Cloud.
Working knowledge of Active Directory, Azure, Group Policy, LDAP, and Okta.
Basic Scripting in Bash, PowerShell, and/or Python
Ability to lift personal computers, servers, and related equipment (up to 60 lbs)
Proven experience with 2 factor authentication on email and applications.
Working knowledge of Intune or SCCM.