Desktop Support Specialist

Fort Lee, NJ, United States

**Desktop Support Specialist**

at Cross River Bank Fort Lee, New Jersey, United States **Who We Are**

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Bankers list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

**Who You Are:**

You have excellent communication skills and can problem solve over the phone, in person or via email/chat. You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes. You can multi-task and have a proven track record of working in a fast-paced environment. You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day.

**Responsibilities:**

* Provide on-site and remote support and maintenance of Cross Rivers various technologies. This includes installing, repairing, upgrading, replacing and maintaining hardware/software and peripheral equipment.

* Provide daily operational support for end user devices, peripherals and other related technologies that may be used daily and require hands on support.

* Support responsibilities include performing PC upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.

* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees

* Support servers and networking equipment

* Efficiently respond to and use a ticketing system

* Research and evaluate new products and services that help keep our IT environment current

* Provide local and remote support to employees as needed

* Help maintain an inventory of IT related equipment

* In addition to solving day to day issues, you'll be responsible for understanding why they occur and providing long-term solutions to prevent them from happening again.

* Suggest recommendations based on requests from various departments and locations, run the required research, and test various potential solutions on a global scale.

**Desired Skills and Experience:**

* 4+ years of experience troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux

* Experience Active Directory, Powershell, scripting, JSON and RoboCopy

* Windows and Office 365 Support

* Possess a "no task too small" attitude. You must be willing to move equipment around, work overtime or off hours from time to time, travel locally between sites or elsewhere for special events, and help set up when needed.

* Good Technical and Organization Skills

* Troubleshooting Skills & Analytical Skills (networks, servers, switches, routers, firewalls, access points, printers, and other devices)

* Inventory Management

* Experience with PC and Mac Functions

* Able to navigate Hyper-V and familiar with VMWARE server environments

* Prior experience in a Desktop Support role and the ability to manage your daily functions while assisting on projects and handling recurring tasks independently.

* Experience working with and assisting users of AV systems and event endpoints in a highly technical environment.

* A deep understanding of the usual OSs and endpoints - how to provision, deploy, and maintain them; what protects them; and the software that runs on them.

* Familiarity with endpoint management tools and / or modern MDM / UEM style tools.

* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems is crucial.

* The ability to speak in technical and non-technical jargon, and translate both into comprehendible documentation and requirements company-wide.

* The ability to empathize with the end user and craft solutions to help them swiftly while under stress.

* An understanding of scripting, scripting languages, and how they can be used to deploy packages and automate tasks.

* Familiar with Microsoft Power Automate is a plus.

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

*By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.*

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**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Cross River Bank are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1

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