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YETI Holdings, Inc.
Austin, TX, United States
**Retail Operations Customer Experience Program Manager** at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your
Job Source: YETI Holdings, Inc.Cap Metro
Austin, TX, United States
WHO WE'RE LOOKING FOR The Program Manager, Employee Experience reports directly to the Director, People Strategy. This role will be responsible for contributing expertise to development initiatives, evaluating business structures, advising management on the allocation of personnel and resources, and performance management initiatives. The position
Job Source: Cap MetroMotorola Solutions
Austin, TX, United States
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies ac
Job Source: Motorola SolutionsFive Below
Sunset Valley, TX, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowBrilliant Earth
Austin, TX, United States
Customer Experience Manager - Austin The Customer Experience Manager will build,leadand mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Conciergesresponsible formeeting quarterly sales targets anddelivering exceptional service to Brilliant Earth customers. As the team’sleader, you will foster an environment of pa
Job Source: Brilliant EarthFive Below
Austin, TX, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowBrilliant Earth
Austin
Job Description Job Description Customer Experience Manager - Austin The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s lea
Job Source: Brilliant EarthAmazon
Austin, TX, United States
Job ID: 2622206 | Amazon.com Services LLC Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this role, you will support several key programs and influence multiple cross-functional teams’ roadmaps to drive customer experience improvements and defect elimination. Yo
Job Source: AmazonAustin, TX, United States
**Program Manager, Customer Experience**
**Technical Support, Austin, TX, Santa Barbara, CA**
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should, too. **We are customer-obsessed, work as one team, and strive to be better every day**. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
**This position can be either in Austin, TX or Santa Barbara, CA.** We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. Were committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. **We encourage all people to come as they are**.
We operate with integrity, esteem diversity and treat each other fairly and with respect. **We strive to find our own versions of personal and professional harmony through community building and holistic growth.** We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
**What You'll Do:**
We are looking for a highly strategic Program Manager, Customer Experience who will serve as the owner, leader, and architect of the customer success initiatives for all of LogicMonitor and our customers. This is an exciting opportunity to take ownership of all business deliverables related to the CX initiatives.
As a Program Manager, Customer Experience, you will be comfortable interacting with employees and customers at all levels, including the executive and C-levels. Youll also be highly motivated and have a passion for technology, customers, and problem solving. Additionally, you will know how to get things done by working collaboratively across departments and organizational boundaries, proactively planning for change, managing risk, and critically evaluating the internal and external impact of initiatives.
If you are self-driven, thrive in ambiguity, have a strategic mindset, wed love to hear from you!
**Here's a Closer Look:**
* Drive onboarding with a strong focus on decreasing time to value.
* Design, lead, and organize business critical programs and drive adherence across multiple organizations.
* Strong focus on the SMB market and tech touch.
* Own proactive customer retention strategies, including leading and lagging indicators for long-term customer relationship management.
* Work closely with Product team to provide product engagement support, product launch support, and drive packaging and pricing.
* Effectively synthesize, prioritize, and communicate customer needs to other parts of the business, and act as a customer champion within the company.
* Provide strategic planning and leadership for programs across Customer Success, Renewals, Technical Support, Training & Enablement, and Professional Services programs.
**What You'll Need:**
* 6+ years of experience in creative, technical, business or operations roles, demonstrating an increasing scope of organizational and business impact.
* PMP required.
* Product engagement and product launch support experience.
* Demonstrated ability to operate both strategically and tactically in a fast-paced ambiguous environment to improve the customer experience.
* Demonstrated experience managing cross-functional projects and programs end-to-end.
* Ability to analyze, evaluate, and iterate on program success metrics to drive accountability.
* Experience with Salesforce, Gainsight, and/or Pendo a plus.
* Bachelors degree in Business Administration, Computer Science, or related field desired.
Residents of California, click to view our California Applicant Privacy Notice.
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Program Manager, Customer Experience jobs in Austin, TX, United States
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