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Job Source: Hotel ResourceBurbank, CA, United States
Job Description
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The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Support the General Manager in the overall management and strategic direction of the hotel.
Oversee all operational functions of the hotel
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations, and policy & procedural implementation
Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget.
Ensure that monthly financial outlooks are on time, on target and accurate
Ensure full compliance to hotel operating controls and enhance the service quality and delivery to the next level
Actively involved in the recruitment process of all positions within the hotel
Follow department policies, procedures and service standards
Drive Quality, Managers and Green engagement monthly meetings
Assist in staff planning and the maintenance of productivity levels.
Follow all safety policies
Other duties as assigned
Your experience and skills include:
Minimum of 10 years hospitality experience with 5 years’ experience at the Executive Committee level
Extensive Hotel operations experience required
Demonstrated knowledge of budget planning and financial controls
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, always remaining calm and courteous
Proven record to coordinate multiple departments
Clear working knowledge of budget planning and execution
Exceptional interpersonal and guest relation skills
Proven team-builder with outstanding coaching skills
Clearly demonstrated ability to be innovative, creative and able to think outside the box
Ability to motivate developing leaders to act as entrepreneurs while innovating guest-oriented solutions creatively and profitably
Degree in hospitality management or university equivalent
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Director of Operations at Fairmont Hotels & Resorts jobs in Burbank, CA, United States
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