Customer Care
Houston, TX, United States
High Fashion Home's Customer Care team handles orders, inquiries, and support tickets from all the United States. Our team members provide unmatched support via phone, email, and live chat. We want someone who has exhibited outstanding communication skills and experience with delivering a great customer experience. The position will be a fast paced and highly collaborative environment. We want people who will bring tremendous passion and enthusiasm to our team. This is a full-time position, working weekdays and weekends in our Houston store. High Fashion Home requires proof of vaccination against COVID-19.
RESPONSIBILITIES
Engage customers via phone, email, and web chat
Quickly and thoroughly solve problems for customers when a delivery, transaction, or experience doesn't go as planned
Develop a thorough knowledge of our online catalog in order help our customers find the right product that will reflect their unique style and personality
Provide customer updates to existing orders
Maintain a positive, friendly, and helpful demeanor with every customer interaction
EXPERIENCE
Superior verbal, written and listening skills with the ability to assist all customers in a friendly, courteous manner
Possess great conflict resolution skills
Proficiency with Microsoft Word, Excel, and Adobe Photoshop
Strong organizational skills
Must be a strong team player
Prior experience in a call center
COMPENSATION FOR FULL-TIME ASSOCIATES
Competitive Pay
401(K) Plan
Generous Merchandise Discount
Paid Vacations
Health and Dental Insurance
Paid Holidays