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Department of State - Agency Wide
Washington
Summary This position is located within the office of Congressional and Public Affairs (CPA) and supports OIG’s Front Office. The mission of CPA is to facilitate effective working relationships between OIG, Congress and the media, acting as a liaison with Congress and the media to explain OIG initiatives and programs and to promote the activities o
Job Source: Department of State - Agency WideRed Gate Group
Reston
At RED GATE we do everything we can to serve our clients: Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a se
Job Source: Red Gate GroupRed Gate Group
Springfield
At RED GATE we do everything we can to serve our clients: Using the right technical skills, unique methodologies, best practices, and integrated technology, we help clients implement bold solutions. New approaches to emerging and evolving threats. Non-traditional ways to overcome entrenched obstacles. Advantage through opportunity. If you have a se
Job Source: Red Gate GroupAccenture
Washington
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military
Job Source: AccentureGeneral Atomics and Affiliated Companies
Washington D.C.
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems. We have an exciting opportunity for a communications specialist to contribute to marketing and media relat
Job Source: General Atomics and Affiliated CompaniesICF
Reston
Description ICF seeks a **Communications Specialist** to work on a national technical assistance project. The purpose of this project is to provide legal services for Unaccompanied Children post-release from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community’s skills and capacity to provide immigration legal sup
Job Source: ICFGuidehouse
Washington
**Job Family** **:** Cyber Consulting **Travel Required** **:** None **Clearance Required** **:** Active Secret **What You Will Do** **:** Guidehouse is seeking a Communications Specialist to support information technology (IT) security communications initiatives for the Department of State (DOS). This position will be responsible for performing an
Job Source: GuidehouseNightwing
Sterling
**Date Posted:** 2024-05-29 **Country:** United States of America **Location:** VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, 20166-6924 USA **Position Role Type:** Onsite You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us
Job Source: NightwingReston
Job Summary
The Customer Communications Specialist is responsible for identifying opportunities for standardizing communications, creating relevant templates for critical customer events, both internally and externally, supporting the implementation process as a key contributor to QA, and publicizing root cause analyses. This position focuses on ensuring our customers are informed about critical content updates/changes. As the primary CST point of contact for key customer communications, this position drives a customer-centric environment in collaboration with customer support, technical operations, product management, and data center operations teams. Contributes to various cross-functional projects. The ideal candidate has a customer-centric mindset, a knack for standardization and process, and a willingness to learn and adapt to new experiences.
Essential Duties & Responsibilities
+ Create standardized communication templates with interactive variables allowing customers to make informed decisions.
+ Identify key opportunities to create clear and concise delivery of information to customers at the proper time, acting as the customer’s biggest advocate
+ Transform internal acronyms and technical jargon into clear, intentional, and targeted communications to ensure customers have adequate information to efficiently operate their businesses.
+ Responsible for customer communications related to change management, incident management, and some areas of the product(s) lifecycle.
+ Explore test environments and participate in QA/UAT as needed.
+ Challenge the status-quo to drive continuous improvement. Identify and seize any opportunity to improve processes and procedures to positively impact the customer experience.
+ Remain abreast of company and industry trends and training opportunities (both internal and external).
Minimum Requirements
+ Bachelor’s degree in business, communications, or a related field; equivalent years of experience considered in lieu of degree.
+ 2+ years of experience in information technology and/or a data center environment.
+ Must be fluent in English with excellent writing skills.
+ Ability to use Internal acronyms and translate to external services, functions, or requirements.
+ Ability to communicate clearly and effectively.
+ Must be process oriented with strong organizational skills and high attention to detail.
+ Customer-centric mindset that is dedicated to understanding the customer experience to identify opportunities for improving customer communications.
+ Ability to question technical documentations and challenge the details/requirements.
+ Ability to work independently and in a fast-paced team environment.
The following are a plus:
+ Knowledge of customer support or customer relationship management systems, such as Zendesk, HelpDesk, SalesForce, ServiceNow.
+ ITIL certified
+ Working experience with servers, server hardware, SaaS or IaaS or PaaS background.
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 24-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. vhcloud.com .
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
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