Practice Manager - Summerhill
Atlanta, GA, United States
This Practice Manager position is for our Summerhill and Ponce De Leon clinics.
Responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center(s). Manages and directs the responsibilities of assigned administrative and clinical staff to ensure compliance with Piedmont Urgent Care by WellStreet policies and procedures and regulatory requirements. Manages annual budget, develops and achieves desired performance goals, develops and implements center marketing strategies. Partners and collaborates with assigned Medical Director for continuous, clinical excellence. Establishes and sustains an environment that supports the company's mission and core values.
ROLE & RESPONSIBILTIES:
Lead urgent care/occupational medicine center's clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
Develop and communicate annual center vision and goals
Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the company mission
Develop and manage monthly work schedules of administrative and clinical direct reports
ensure clinical and administrative teams perform assigned responsibilities in accordance with company policies and regulatory requirements
Conduct timely annual performance evaluations and professional development coaching to direct reports
Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
Conduct progressive disciplinary action in accordance with company Human Resources policies and procedures
Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
Support the company vision and mission through active leadership, innovation, collaboration and living the core values
Perform additional responsibilities as assigned
EDUCATIONAL REQUIREMENT & QUALIFICATIONS: Have at least 3 years of leadership experience
Experience in urgent care and occupational medicine preferred
1 year of marketing experience, in healthcare preferred
Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
High School diploma or equivalent