Developer/SRE
Irving, TX, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, OBOX Solutions, is seeking the following. Apply via Dice today!
Candidate will be required to be onsite in Irving Tuesday - Thursday.
Contract only at this time. Can be in either PHX or DFW. 60% onsite (Tues-Thurs). Interviews will be 1 round - virtual. Contractor will be working on: VA/Chat, IIDS, IVR Top 3 to 5 skillsets / years of experience o Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training. o 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility o 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers o 1-3 years of knowledge with Linux environments o Working knowledge of databases: Oracle, SQL, etc. o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.) o Knowledge of Web Servers (Nginx, Apache, etc.) o Ability to work effectively in a fast-paced changing environment o Ability to multi-task and prioritize Surrounding team/key projects Virtual Assistance Chat IVR
Knowledge and experience with monitoring and alarming processes and technology
Experience operating with cloud service platforms
Ability to stand up a new cloud environment
Determine system interactions and dependencies with other applications and components within the Voice Services product
On-call support as needed based on rotation and severity of issues
Route defects to appropriate internal/external squads for defect remediation
Responsible for managing AA problem management policies
Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
Define monitoring types and thresholds to implement
Knowledge of SSL Certs
General Networking knowledge
Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
Participate in weekly calls to understand changes being implemented to the systems
Call Center platform experience
Experience of forecasting and capacity planning of system and network resources
Experience with cost efficient provisioning of resources
Preferred Qualifications- Education & Prior Job Experience
Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
1-3 years of knowledge with Linux environments
Working knowledge of databases: Oracle, SQL, etc.
Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
Knowledge of Web Servers (Nginx, Apache, etc.)
Ability to work effectively in a fast-paced changing environment
Ability to multi-task and prioritize
Developer/SRE
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