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FedEx Group
Plano, TX, United States
Provides expertise and actionable guidance on a strategic level to management through the analysis of Human Resources (HR) market and operations data, as well as the impacts of changes in the marketplace, demographics or legislation. Provides information and high-level analysis to guide business decisions. Fosters and maintains strong working re
Job Source: FedEx GroupFederal Express Corporation
Plano, TX, United States
Job Summary As a People Analytics Consultant, you will play a pivotal role in transforming workforce data into actionable insights that drive strategic organizational decisions. In this consultative position, you will engage closely with stakeholders, including executive teams, HR leadership, and field partners, to understand their business needs a
Job Source: Federal Express CorporationIrvine TechNology Corporation
Irving, TX, United States
To Apply for this Job Click Here ADP Workforce Management Consultant (Hybrid) We have an immediate need for a contract ADP Workforce Management Consultant to join a leading chemical manufacturing company. The ADP Workforce Management Consultant will be responsible for the implementation and configuration of time and attendance systems across multi
Job Source: Irvine TechNology CorporationVizient, Inc.
Irving, TX, United States
When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capabi
Job Source: Vizient, Inc.TechStar Group
Dallas, TX, United States
Position: UKG Pro Workforce Management Integration consultant Location: Dallas, TX (Remote) Very long-term contract Qualification Experience with the UKG Dimensions or Workforce Central Analytics module Experience in a data analysis, analytics consultant, or similar role Experience creating dashboards/ reports/ data visualizations in one or more of
Job Source: TechStar GroupAmerican Heart Association
Dallas, TX, United States
Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career. The American
Job Source: American Heart AssociationComputact
Plano, TX, United States
We are looking for a Sr. Cloud Consultant who is detail-oriented, proficient with Azure, and who flourishes in high-pressure environments. Employement Terms of reference Participate in joint sessions to define the requirement for cloud infrastructure stacks. Profile 1. Responsibilities Bring operational excellence for Cloud Services. Work as an Es
Job Source: ComputactResource Logistics
Dallas, TX, United States
JOB DESCRIPTION:- The person needs to have extensive experience of writing Infra as a code using Cloud formation or Terraform We are seeking a skilled DevOps Engineer with expertise in Infrastructure as Code (IaC) using AWS CloudFormation or Terraform. The ideal candidate will have a strong background in AWS services and a proven track record of
Job Source: Resource LogisticsRichardson, TX, United States
Sr. Workforce Consultant – Multiple Locations – Travelers Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Under general supervision provides support and direction to contact center Management Team in the areas of contact center forecasting, scheduling, capacity planning, and/or intraday management to make the best use of time, people and systems to meet the needs of the customers with limited supervision. This position does not lead others.
Primary Job Duties & Responsibilities
Constructs and/or maintains relevant models, including ensuring adjustments are made for current product expectations, the most recent sales marketing forecasts, as well as any other business impacts.
Identify and proactively address staffing requirements in a multi-skill and virtual operation.
Gather data, establish reports, and analyze trends in a timely manner to help improve the efficiency and effectiveness of the local operation.
Work closely with the Data Analysts and other Workforce Specialists to effectively coordinate activities of the virtual operation based on volumes and staffing across all sites .
Recognize relationships and make recommendations to improve performance.
Perform a wide variety of tasks and change tasks quickly as demands change in order to respond to new priorities and maintain efficient operations.
Convey ideas orally and/or in writing with a clear, concise, organized and articulate style using a format that is appropriate for the target audience.
Address operational issues in a timely manner while keeping appropriate levels of leadership informed of the current situation and progress.
Assist with educating the staff on Workforce Management.
Assist with the development of new and/or redesign current processes based on long-term strategies of the department.
Ensure all appropriate resources and documentation are available to support projects.
Demonstrate a desire to work in a highly dynamic environment, requiring proficient organization and time management skills.
Ensure that the identified back-up(s) are trained to appropriately fill-in for this role during absences.
Other duties as assigned.
This position does not lead others.
Minimum Qualifications
Minimum college degree or commensurate 2 years work experience in management information, finance, statistical analysis, Workforce Management, or contact center.
Advanced knowledge of Microsoft applications including Excel, Word and PowerPoint is required.
Experience forecasting, scheduling, and or configuring business rules within a Workforce Management software, and basic knowledge of contact routing software is required.
Education, Work Experience, & Knowledge
Strong working knowledge of contact center operations and Property Casualty insurance product and systems knowledge is preferred.
Job Specific Technical Skills & Competencies
Analytical
Detail Focus
Flexible
Organized
Dependable
Proficient organization and time management skills
Knowledge of Microsoft Excel, Word, PowerPoint, and Access, a plus
Experience with Aspect, a plus
Ability to effectively multi-task required
Advanced verbal and written communication skills
Ability to promote as well as contribute to a team environment
Environmental / Work Schedules / Other
Operates standard office equipment
Requires extended periods of computer use
Requires extended periods of sitting
Please note this position will be open to remote work from home
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us anemail so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
View an archive of past job postings here.
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Email Alert for Sr. Workforce Consultant jobs in Richardson, TX, United States
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