Director of Information Technology

Menlo Park, CA, United States

Job Description Job Description Position Title: Director of Information Technology

Department / Location: Operations-IT / Central

Supervisor: Executive Team, Director of Operations

Direct Reports : Database Manager

Classification: Regular / Full time / Exempt

Position Summary

Menlo is a multisite church in the San Francisco Bay area and a member of ECO: A Covenant Order of Evangelical Presbyterians. Our IT Department currently supports our central operations and five campuses throughout the Peninsula and South Bay. The Director of Information Technology provides leadership, contributes to the strategic direction of our church, and oversees the day-to-day operations related to Information Technology. While COVID has dramatically impacted how we do ministry, one thing is clear--our IT needs are just as important, if not more so now that many people are engaging with us online. The Director of Information Technology needs to have a strong collaborative nature and be able to work effectively in a matrix organization. You will report to the Senior Director of Finance & Operations and oversee the IT Team. In addition, the Director of Information Technology will serve on the Extended Leadership Team working with stakeholders across the organization. The Director of Information Technology is a part of the Operations Team where everyone is welcome, nobody’s perfect, and anything’s possible.

The Director of Information Technology will bring expertise, strong project management skills, and be committed to our mission to help people find and follow Jesus. The Director of Information Technology will need to have a servant’s heart and can-do attitude. You will work behind the scenes and provide outstanding customer service to all stakeholders so they can focus on their ministries. The Director of Information Technology manages our outsourced IT vendor relationship and prioritizes the day-to-day needs of our employees, teams, and locations. The Director of Information Technology will work with the Director of Facilities and Senior Director of Finance & Operations on risk management and security issues.

Working in a church is very different than working in the corporate world. A successful candidate will feel called to serve in ministry, choosing to use his or her gifts, education, and expertise to serve the kingdom of God. Our Director of Information Technology will need to be a strong communicator, explaining concepts in clear and understandable ways for people who have a wide range of familiarity, comfort, or understanding of technology. The Director of Information Technology will take initiative and recommend changes to improve efficiency and save the ministry money. Our ideal candidate will understand the big picture and manage the minute details, be willing to do whatever it takes to support our teams, and handle change and conflict in a Christ-like manner. At Menlo Church, our staff is a team of humble, hopeful, and gritty Jesus-followers who do what we do so that people can find and follow Jesus.

Essential Functions

Work as a cohesive unit with our Operations Team and other stakeholders.

Establish, clarify, and champion the IT vision for Menlo Church and provide directional leadership for the ministries. Build relationships with Campus Pastors and mid-level management to ensure alignment and teamwork across locations and departments.

Analyze business and ministry needs and recommend technical solutions with an eye on strategic growth and ministry empowerment.

Review and enhance processes for efficiency. Identify gaps in resources and teams and identify outside services and solutions as needed.

Drive projects forward to completion while delivering consistent, professional IT services to the entire organization.

Manage and lead IT staff; set SMART goals and create a pathway to achieve results, meet 1-on-1 weekly or biweekly with your team members to coach, develop, hold accountable, and invest in each other, both in their leadership and discipleship.

Manage outsourced IT services with vendors, prioritizing day-to-day tasks and ensuring they are providing outstanding customer service to all stakeholders.

Manage IT contracts, lease agreements, and all service level agreements.

Manage compliance and audit requirements as required.

Manage risk and develop plans to mitigate impact on ministry operations.

Provide outstanding customer service to guests and ministry partners by answering questions, communicating with clear priorities, making roles and responsibilities explicit, creating clear connections across departments, and removing barriers to enable smooth running operations.

Work with Director of Facilities and Senior Director of Finance & Operations on risk management and security to mitigate impact on ministry operations.

Work closely with HR & Finance to define and implement software applications utilizing IT best practices.

If approved for Menlo ministerial licensing, participate in training and administer baptism and communion as requested.

Manage IT budget and capital expenditures with an eye on stewardship.

Provide on-call support as needed.

Manage multiple projects, prioritize tasks, and intelligently delegate.

Stay on top of current and relevant technology and trends with an eye on continuous improvement.

Develop and maintain positive working relationships by actively living out and championing our staff values of teamwork.

Gather high-capacity facilities volunteers and equip them for ministry. Lead, encourage, and develop volunteers through 1:1 and group interactions and Menlo’s leadership pipeline.

Additional duties and special projects as assigned by the Senior Director of Finance & Operations

PLEASE NOTE:

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

Bachelor’s Degree in Computer Science, Information Systems, or relevant degree

Minimum of 10-years’ relevant IT operational experience

High speed, fiber network, and telecommunications experience

Website security, launch, maintenance, & content delivery experience

Preferred Education and Experience

Master’s degree preferred

Experience managing and leading a team

Proficiency with common office applications and collaboration tools, including Google Workspace, Asana, and cloud platforms

Security & compliance experience preferred

PMP and or ITIL certification a plus

Experience working in a matrix organization

Experience working in a church environment

Familiarity with Menlo Church and its ministries

Experience negotiating contracts a plus

Knowledge and Skills

Demonstrated ability recruiting, training, and developing volunteer teams

Hands-on technical leader

High Emotional Intelligence (EQ)

Team player and team builder with a focus on the vision of the whole church

Passionate about delivering best IT experience & customer service focused

Desktop & server virtualization

Cloud-based implementation & strategies

Strong communication & presentation skills-able to explain technical concepts in non-technical terms

Strong administration, organization, & attention to details

Outstanding time management skills & ability to balance deliverables

Strong collaborator

Problem solver able to make decisions

Intellectual curiosity to drive improvements

Physical Demands

Stand or sit for prolonged amounts of time

Walk, bend, twist, and kneel

Finger and hand dexterity to operate computer and office equipment

Ability to walk up and down stairs

Specific vision abilities required by this job include close, distance, color, and peripheral vision; depth perception, and ability to adjust focus

Work Conditions

This job typically operates in a professional office or church setting with standard office equipment such as computers, printers, filing cabinets, and telephones

This position will regularly work in crowded spaces that are filled with servers, cables, heavy equipment, boxes, and hardware

This position will typically work business hours M-F with evenings or weekends as needed

The person serving in this capacity must live nearby to easily visit all locations on a regular basis and be available on short notice for emergencies

Menlo Church Spiritual Requirements

Must have an intimate, personal relationship with Jesus Christ

Must be a committed disciple of Christ and committed to serving God and the body of Christ at Menlo Church in attendance, labs, and life groups.

Must have compatible theology in alignment with ECO essential tenets

Must be pursuing or active in a community of believers who can speak truth into your life

This job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time. The signature below constitutes the employee’s understanding of the requirements, essential functions, and duties of the position.

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