Director of Information Technology

Dublin, OH, United States

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Summary

As the Director Information Technology for the City of Dublin, you will be responsible for the day-to-day operations of the IT Department. This includes planning, organizing, and ensuring the efficient and effective execution of priorities, with a focus on operations, system uptime, cybersecurity, and the development, implementation, and evaluation of new software/hardware. The role involves providing support and maintenance for existing applications and offering technical support to senior-level management for evaluating new technologies, long-range systems planning, hardware and software testing, and monitoring system usage. The Director schedules and directs activities to resolve technical problems in a timely and accurate fashion, ensuring the secure operation of computer systems, servers, and network connections. They evaluate and assess short-term and long-term needs, advising the senior leadership team on these matters. Additionally, the Director develops and maintains a team committed to continually improving effectiveness and efficiency, with the ultimate goal of reducing the quantity and duration of business-impacting events and delivering superior services to meet customer requirements.

Director of Information Technology Brochure

Essential Functions

Provides technical support to top management regarding ongoing long-range information systems and technology planning and selection and acquisition of new hardware and software and telecommunication systems; researches and advises on long-range plan development; works with vendors and city staff to evaluate new technologies.

Administers the implementation of technology projects and tasks through implementation planning, technical assistance, and management of activities.

Conducts research on emerging products, services, protocols, and standards in support of security enhancement and development efforts. Assists with the planning and deployment of security measures.

Provides proactive assistance and guidance to identify opportunities to improve operations through the use of technology.

Supervises subordinate staff in the provision of ongoing technical support to all City staff. Structures, leads, trains, and develops IT staff for maximum effectiveness.

Evaluates, assesses, and makes recommendations on short-term and long-term needs for new systems or system modifications involving the possible acquisition of new hardware and software and advises the ACM/CSIO and leadership team on these matters. Manages the implementation and renewal of technology systems and services contracts.

Recommends, implements and oversees enforcement of policies, procedures and associated plans for infrastructure administration, project management, and system security administration to ensure the quality and integrity of the information management system.

Builds and maintains a positive working relationship with City staff and technology vendors, including communicating effectively with management, staff, vendors, and agencies regarding planning, implementation, use and support of technology resources.

Core Competencies

Decision Quality

Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Strategic Agility

See ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Priority Setting

Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Directing Others

Is good at establishing clear directions; sets stretch objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Command Skills

Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end it and move on; is looked to for direction in a crisis; faces adversity head-on; energized by tough challenges.

Managerial Courage

Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Political Savvy

Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that reality; is a maze-bright person

Organizational Agility

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Understanding Others

Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions, and needs; what they value and how to motivate them; can predict what groups will do across different situations.

Minimum Qualifications

10+ years of progressive experience with the administration, coordination, and operation of computerized information management systems and considerable experience managing multiple concurrent projects and leading a professional IT group.

Thorough knowledge of installation, implementation, and coordination of application software solutions and computer systems including local and wide-area networks.

Thorough knowledge of installation, implementation, and coordination of network systems and network topologies.

Thorough knowledge of Information Technology organizational development and operational concepts and practices including maturity modeling, Service Delivery, Quality Management, Design Thinking, Project Management, and IT Governance.

Considerable knowledge of system and computer technology practices and procedures.

Bachelor’s degree required. Bachelor’s degree should be in Management Information Systems, Information Technology, Computer and Information Science, or a related field, or any combination of skills and experience.

Other Requirements

Ability to move objects weighing over 20 lbs. with the help of equipment/devices, on an infrequent basis.

Ability to work in an office setting during normal business work hours.

Adherence to all applicable Federal and State safety laws, rules and regulations and City safety policies/procedures.

Demonstration of the following established core values Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, and Dedication to Service.

Compliance with training directives established by supervisory/managerial personnel.

Valid driver’s license.

Heitmeyer Consulting is an equal opportunity employer, and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law

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