Sr. Account Manager

Austin, TX, United States

Job Type

Full-time

Description

We are Bloom Growth -an ecosystem for the growth of your entire team. Our ecosystem includes foundational tools for strategic planning, defining roles and a platform for both Leadership and Departmental teams to have powerful weekly meetings. Bloom is one brand within Winter International LLC. And, while you'll be working for Bloom, you'll have plenty of opportunities to connect with the rest of our Winter International LLC team. This position is 100% remote. Actually, our entire company is fully remote!

About The Role

We are seeking a highly motivated and customer-oriented Sr. Account Manager . As a Sr. Account Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary focus will be to understand their business needs, ensure their success in using our software products, and drive customer satisfaction and retention. This role requires exceptional communication skills, a growth mindset, and a passion for delivering outstanding customer experiences.

Duties/Responsibilities:

Build and nurture strong client relationships.

Maintain, grow MRR and drive referrals with existing coach partners

Conduct quarterly touchpoints with coach partners

Serve as the primary point of contact and advocate for clients, ensuring their needs and objectives are understood and addressed.

Proactively engage with clients to understand their business requirements, goals, and challenges, and provide appropriate solutions and guidance.

Conduct regular account reviews to assess client satisfaction, identify growth opportunities, and address any concerns or issues.

Drive customer adoption and usage of our software, monitor usage metrics, and provide recommendations to improve customer success and value through outboard client conversations, training and regular touch points.

Identify and pursue upselling and cross-selling opportunities within existing accounts to maximize revenue growth.

Prepare and deliver regular reports and presentations on account performance, customer feedback, and other relevant metrics to internal stakeholders.

Drive engagement to improve client NPS, NRR and CSAT.

Play an active role in making a positive impact against client churn.

Requirements

Qualifications/ What We Look For: 5+ years' experience in client success or account management roles, preferably with SaaS experience.

Experience in managing at least $1M+ ARR book of business, overseeing 500+ clients through the client journey.

Proficiency in using CRM software, preferably HubSpot, and other relevant tools for account management.

Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels of an organization.

Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Ability to understand and articulate technical concepts related to SaaS products and effectively communicate them to non-technical audiences.

Results-oriented mindset with a focus on customer satisfaction and achieving targets.

Exceptional organizational skills and the ability to manage multiple customer accounts simultaneously.

Self-motivated and proactive with the ability to work independently and as part of a team.

About You

Enough about us. The perfect fit for our team is... A team player. You have no problem rolling up your sleeves to help out a colleague.

Friendly. You have a great attitude that lends itself to teamwork.

Motivated. You go the extra mile because, for you, the bare minimum isn't an option.

An early adopter. You're not intimidated by the latest tech. In fact, you love it!

Organized. You stay on top of projects, and things rarely fall through the cracks.

An optimizer. You are constantly looking for a better way to get things done, and you like sharing your ideas.

Inquisitive. You love asking questions (specifically, "why?").

The Hiring Process

We take our hiring very seriously-and we hire equally for ability as we do culture fit. The last thing we want is for you to land a job you're not happy or excited about. That's not good for you, and it wouldn't be good for us, either. Here's a snapshot of what you can expect from our hiring process. Please note steps may vary slightly depending on the position.

Step One: Phone Screen

Step Two: Interview with your direct supervisor.

Step Three: Technical interview (if applicable)

Step Four: Cultural interview

During the interview process, we'll also ask you to take the Predictive Index Behavioral Assessment. The Predictive Index measures your most natural behavioral tendencies and overall learning ability. It is not used as a disqualification tool, but rather a way to help us understand overall job fit, create unique interview questions based around your preferences, and ultimately create a better onboarding experience if you inevitably join our team.

Want to learn more about us? Our website is just a hop, skip and a click away:

https://www.bloomgrowth.com

Benefits 100% Remote

Immediate eligibility for 401K and employer match

Medical Insurance

Unlimited PTO

Paid Parental Leave

Who We Are

At every level, we're committed to having a culture that rocks. Our team is the most valuable asset we have, and we're proud to be a diverse, international and passionate group of people. We live and breathe honesty, kindness, helpfulness, continual learning and creative problem-solving. All while being 100% remote!

Around the office (i.e., our Zoom rooms), you'll hear the word "transparency" a lot , and for a good reason; we believe in radical candor. That is, we believe that honesty, openness and empathy are just as powerful as a hard skill set, and we live that belief at every level of our organization.

Winter International LLC dba Bloom Growth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form I9 upon hire. Winter International LLC dba Bloom Growth participates in the E-Verify program.

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