User Experience Design Manager

Torrance, CA, United States

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Honda is seeking a talented and experienced leader to manage one of the key teams within the User Experience Design and Research team. This team focuses on the products and experiences that support vehicle and other mobility product ownership, including charging, enhancing, and maintaining, along with home energy management.

Through management and mentorship, you will lead and grow a small team of junior to principal level designers, researchers, and producers. Leveraging your expertise, you’ll provide direction on design and research, and steward best practices. You will also determine and uphold UX standards and ensure consistency across experiences.

You will build partnerships and help to guide digital transformation, supported by a customer-centric culture which embraces UX.

Key Accountabilities

Lead and develop the team.

Manage a team including designers, researchers, and producers.

Build and expand team capabilities.

Help to increase the team’s design maturity and form a center of excellence for UX.

Determine and lead team specific processes.

Set an example of advocating for the customer and demonstrating empathy.

Advocate for resources and support hiring needs.

Provide feedback and coaching on design work and team member performance.

Mentor and inspire the team and nurture team member growth.

Prioritize UX programs, projects, and backlog, and ensure on-time delivery.

Foster a culture of learning and help provide resources for upskilling.

Measure team improvement overtime and track progress against high-level goals.

Develop and document best practices.

Determine resourcing assignments within the team.

Oversee vendor design and research work.

Provide and receive regular, individual feedback, coaching and support, and conduct performance reviews.

Set the tone for the team and enable an optimal culture.

Provide design direction across disciplines and oversee the team’s work.

Determine the overall UX strategy and create a vision for the overall user experience of your area.

Align with Customer Experience strategy.

Help to develop and implement a human centered design process and encourage the use of design thinking methodologies.

Lead and facilitate team meetings, including design crits, reviews, and retrospectives.

Push ideas and the quality of work further and encourage innovation.

Help to define design principles and ensure work is in alignment with them.

Help to determine when user research is needed and provide direction on research.

Maintain high quality standards for both the in-house team and vendors.

Determine and uphold UX standards, ensure consistency, and identify potential improvements.

Guide teams to leverage data to support evidence-based decisions.

Stay up-to-date on UX best practices and industry trends.

Manage partner and stakeholder relationships and evangelize UX.

Guide collaboration and alignment across UX teams and help to provide cross-team visibility across projects and workflows.

Partner with other design managers to set the vision for the end-to-end user experience.

Seek out and facilitate collaboration with relevant product, research, development, customer experience, in-vehicle design, and marketing teams.

Communicate team progress.

Align UX roadmaps with product, CX and development roadmaps.

Identify and remove bottlenecks and barriers.

Champion for the UX team and their needs.

Qualifications, Experience, And Skills

Bachelor's degree required

MBA or graduate degree in design, human computer interaction, or similar a plus

10+ years of experience in UX design

3+ years of experience leading UX and stakeholder teams

Experience working in an agile environment

Experience leading and evangelizing Design Thinking methodologies

Thought leader in UX design

Knowledge of all UX disciplines

Strong communication, presentation, and storytelling abilities

Big picture and detailed-oriented thinking

Excellent organizational skills and the ability to keep the team on track

Critical thinking skills, including curiosity, open-mindedness, reasoning, inference, and problem identification

Ability to build trust and deepen relationships

Interpersonal and people skills, including facilitating smooth interactions

Mindset of continuous improvement and raising the bar

Promote a positive, collaborative team culture

Workstyle

Hybrid/Remote

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?

Total Rewards

Competitive Base Salary: $115,800 - $173,700

Pay will be based on several variables that include, but not limited to, geographic location, work experience, education, etc.

Annual Bonus

Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)

Industry leading Benefit Plans (Medical, Dental, Vision, Rx)

Paid time off, including vacation, paid holidays, sick time, personal days

401K Plan with company match + additional contribution

Lifestyle Bonus

Relocation assistance

Career Growth

Advancement opportunities

Career mobility

Education reimbursement for continued learning

Training and Development programs

Additional Offerings

Wellbeing program

Community service and engagement programs

Product programs

Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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