Project Coordinator - IT Service Delivery

Tempe, AZ, United States

Location:

Location:

Project Coordinator - IT Service Delivery in Tempe, AZ at Logicalis **Location:**

**Experience:**

At least 3 year(s) **Job Description**

**Summary**Provides essential project support tasks for Project Managers and independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statement of Work and following Logicalis Project Management Office (PMO) standards and practices. **Essential Duties and Responsibilities**

* Assists Project Managers by performing project coordination duties including resource scheduling, project activity monitoring, data capture, and closeout activities. Acts as secondary point of contact for client, Logicalis stakeholders, and project resources for project information, first-level issue management, and all assigned project communications.

* Provides resource schedule management for assignment of engineers and/or contractors by skillset to projects; works directly with technical resources on coordination, scheduling, delivery of assigned projects.

* Performs ongoing updates and completion to project specific documents per PMO defined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents.

* Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget.

* Initiates projects and kick-off, including:

Interacts directly with Account Executives and Solutions Architects for transition of projects from Sales to Delivery team, and initial kick-off with client.

Creates project documentation file.

Reviews requirements of SOW with project team members.

Verifies billing method and captures required data accordingly.

Ensures assigned resources are scheduled and prepared for assigned work.

Engages and coordinates activities with customer according to schedule.

* Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues.

* Responsible for coordination of project through closure.

Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

- Supports and conducts self in a manner consistent with customer service expectations.

**Supervisory Responsibilities**This job has no supervisory responsibilities. **Qualifications**To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education/Experience/Technical Requirements/Certifications** Equivalent combination accepted. **Education**- Associates Degree in Business Management, Project Management, and/or Information Technology.

**Experience / Technical Requirements**

* 3 years experience in one or more of the following:

+ Professional or business experience preferably with knowledge of project management practices, and/or in IT Support role (e.g. Service Desk, PC Desktop Support, etc.).

+ Relatable experience requiring planning, customer service, resource coordination, etc. (such as: Events coordinator).

- Proficient use of all Microsoft Office applications.

**Certifications**

* None

**Other Skills and Abilities**

* Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e., meeting notes, project updates, escalations).

* Ability to recognize project improvement areas and makes recommendations for improvement.

* Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture.

* Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.

* Strong planning and organization skills; detail oriented with attention to accuracy.

* Flexibility and willingness to embrace change in high volume, fast paced environment.

* Ability to make reasonable decisions in flexible work environment and/or escalate as needed.

* Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed.

* Maintains high integrity with strong ethics and business values.

**Physical Demands**The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

#J-18808-Ljbffr