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Cintas
Austin
**Requisition Number:** 176722 **Job Description** Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related is
Job Source: CintasBridgestone Americas
Round Rock
**Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto
Job Source: Bridgestone AmericasPenske Automotive
Round Rock
**Round Rock Hyundai, a part of Penske Automotive Group, is looking for an experienced Customer Service Manager to join our team and help deliver extraordinary customer experiences.** **JOIN OUR TEAM** At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to d
Job Source: Penske AutomotiveOmni Hotels
Austin
Overview Barton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is t
Job Source: Omni HotelsXerox
Austin
Service Delivery Manager **General Information** Press space or enter keys to toggle section visibility Country United States Department Service Delivery Date Tuesday, June 18, 2024 Working time Full-time Ref# 20033489 Job Level Executive Manager Job Type Experienced Job Field Service Delivery Seniority Level Associate Currency USD - United States
Job Source: XeroxOmni Hotels
Austin
Overview Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention
Job Source: Omni HotelsPwC
Austin
**Specialty/Competency:** Managed Services **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and h
Job Source: PwCPwC
Austin
**Specialty/Competency:** Advisory - Other **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsof
Job Source: PwCAustin
Job Title:
Service Support Manager
Job Description
The client is a rapidly growing organization. As the business evolves, we are facing larger migrations, which require a larger support team. The client teams work with schools, companies, and government agencies to make them more productive, mobile, and collaborative. We help millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers see the benefits of our technology come to life. Our Professional Services organization brings product and implementation expertise directly to our customers, injecting passion and know-how to help them get the most out of the client’s product.
The Service Support Manager will be solely dedicated to operational, reporting, administrative support, and managing delivery data directly in FinancialForce (ERP). This will provide visibility on project delivery, revenue, and partner effort. This role has a lot of stakeholder interaction to gather necessary information for data entry. The Service Support Manager will support critical migrations with our most important and challenging customers by handling the operational, reporting, and administrative activities.
We are looking for candidates with a strong operational and executional orientation. The candidates will need to be comfortable with a fast-paced stream of work as assignments and projects are high volume and evolve quickly. The candidates must have great attention to detail to ensure delivery data is accurately input and maintained.
**Responsibilities**
+ **FinancialForce/Salesforce record creation and management based on standard operating procedures including, but not limited to, the following objects: project, credit, staffing, assignment, timecard, milestone, resource, contact, and opportunity**
+ **Monthly operational program reviews for large customers, identified by the business and not capped at a number, based on a template provided by the client**
+ **Order form coordination between account teams and Global Business Practice Team including prepping necessary order form data as outlined by the order form template**
+ **Preparing and sending weekly and monthly operational metric reports for account teams based on standardized template provided by the client**
+ **Assisting with ticket creation for billing/invoicing issues for PSO orders**
**Qualifications**
**Minimum qualifications:**
+ **BA/BS degree or equivalent practical experience.**
+ **Be extremely detail-oriented while doing repetitive tasks**
+ **Have previous experience with Salesforce**
+ **Have strong Google Sheets/Excel skills**
+ **Have strong data entry and monitoring skills**
+ **Excellent verbal and written communication skills**
+ **REQUIRED to live near Mountainview or San Jose CA.**
**Preferred qualifications:**
+ **SQL experience**
+ **Experience working with remote teams in multiple time zones**
+ **Ability to present complex information in a clear and appealing manner**
Location:
USA, CA, Work-at-Home
Language Requirements:
Time Type:
Full time
.
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (oncentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English (eoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)
•Spanish (eoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (oncentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (oncentrix.com/global/en/affirmative-action) .
Email Alert for Service Support Manager_ jobs in Austin
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