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Truepill Inc.
Austin, TX, United States
**Information Technology Support Specialist** Austin, TX / Engineering Engineering / Full Time At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, weve been included on Forbes Next Billion-Dolla
Job Source: Truepill Inc.Arena Technical Resources
Austin, TX, United States
Computer Support Specialist Location: Austin, TX, US Job ID: 15252 Job Description Job Description: Title: Computer Support Specialist Location: Austin, TX Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract The Computer Support Specialist assesses and trouble
Job Source: Arena Technical ResourcesNew Heights
Austin, TX, United States
New Heights - Information Technology (IT) Help Desk Specialist Region: 11 School District/Employer: New Heights District Category/Employer: Charter/Private, Position: , Assignment Level: Level High School Area Technology Job Title: Information Technology (IT) Help Desk Specialist School: New Heights Campus Description: Es
Job Source: New HeightsHumana
Austin, TX, United States
Become a part of our caring community and help us put health first **This position requires ONSITE presence for our Arlington, VA (Rosslyn) location and will require travel. This role will not fund relocation assistance. ** **This role requires a minimum of 25% travel and at times, short notice travel. ** The Lead Technology Support Specialist e
Job Source: HumanaAustin ISD
Austin, TX, United States
AUSTIN ISD EQUITY STATEMENT: Austin ISD is committed to developing shared definitions and expectations of equity across our District that are consistent with our Board priorities. The definition of equity from the National Equity Project will guide our transformational work. o Educational equity means that each child receives what they need to dev
Job Source: Austin ISDArena Technical Resources, LLC
Austin
Computer Support Specialist Location: Austin, TX, US Job ID: 15252 Job Description Job Description: Title: Computer Support Specialist Location: Austin, TX Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract The Computer Support Specialist assesses and troubleshoots co
Job Source: Arena Technical Resources, LLCThe University of Texas at Austin
Austin, TX, United States
Job Posting Title: Technology Support Assistant, IT Services ---- Hiring Department: Intercollegiate Athletics ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 19 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until May 31, 2024 ---- Location: AUSTIN, T
Job Source: The University of Texas at AustinThe University of Texas at Austin
Austin, TX, United States
Job Posting Title: Information Technology Specialist ---- Hiring Department: School of Nursing ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 20 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: Purpose T
Job Source: The University of Texas at AustinAustin, TX, United States
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit .
The IT Support Specialist position is expected to provide exceptional managed IT services to our clients and employees. Clients include Rasmussen University, and partnering colleges. Primary responsibilities include providing computer support to students, faculty, and staff which includes PC, server, LAN, Telephony and software support.
The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, continued commitment to success and learning.
Primary Responsibilities, Essential Functions and Requirements:
Communication & Professionalism:
The IT Support Specialist's role is one that supports various clientele in technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.
Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request to eliminate repetitive steps. After completion, ensure user needs are met and the issue(s) is fully resolved.
Ensure professional and respectful communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.
Technical Support:
Maintain and support Windows PC and MAC technology related equipment
Diagnose and repair telecom / networking infrastructure leveraging Network team for guidance
Develop Standard Operating Procedures, FAQs and maintain knowledgebase
Support of AD and Exchange user accounts
Maintain a current inventory of all technology related equipment
Participate in departmental, program area and partner meetings
Be available in the event of outages and urgent needs (may be after hours
Requirements:
Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment
Thorough knowledge of Windows desktop operating systems and basic office applications
Experience administering user and group objects in Active Directory
Experience administering Exchange mailboxes
Experience with desktop imaging tools (SCCM is a preferred)
Experience supporting Windows server platforms a plus
Experience working with Group Policies, scripting and SCCM is a plus
Experience supporting Cisco IP phones and Call Manager a plus
Ability to provide after-hours support
Strong interpersonal, communication and relationship building skills with the ability to be assertive, diplomatic and tactful with a diverse population group
Attention to detail, systems processes and organizational skills
Strong analytical and problem solving skills
Self-starter with the ability to work independently as well as in a team environment
Education, Certifications and Licensures:
Four year or two year degree is preferred; equivalent work experience is acceptable.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Email Alert for IT Support Specialist jobs in Austin, TX, United States
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