Salesforce Service Senior Developer_

New Orleans

**About Us**

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.

**Summary**

The Salesforce Service Senior Developer typically holds a critical role within a company, focusing on designing, implementing, and maintaining solutions within the Salesforce platform to enhance business processes and improve overall functionality. This position, under minimal supervision, plays a key role in supporting and enhancing our Salesforce Service Cloud environment. The Salesforce Service Senior Developer will be responsible for a wide range of tasks, including administration, configuration, development, and user adoption. The Developer will collaborate closely with internal stakeholders to identify and implement solutions that optimize our customer service operations.

This position will support our IT team and is eligible to work a remote schedule.

**Essential Duties & Responsibilities**

+ This position, under minimal supervision, plays a key role in supporting and enhancing our Salesforce Service Cloud environment.

+ The Salesforce Service Senior Developer will be responsible for a wide range of tasks, including administration, configuration, development, and user adoption.

+ The Developer will collaborate closely with internal stakeholders to identify and implement solutions that optimize our customer service operations.

+ Manage user accounts, security settings, and data governance within Service Cloud

+ Configure workflows, automation rules, and custom objects to streamline service processes.

+ Design and implement reports and dashboards for insightful service performance analysis.

+ Develop custom functionalities and integrations to extend Service Cloud capabilities.

+ Utilize Apex programming language, Visualforce frameworks, and Lightning components to create user-centric solutions.

+ Maintain and troubleshoot existing code base to ensure optimal performance.

+ Collaborate with cross-functional teams to ensure seamless integration of Service Cloud functionality with backend systems.

+ provide technical leadership and guidance to junior Developers & offshore development teams.

+ Stay up-to-date on the latest Sales & Service Cloud functionalities and best practices

+ Proactively identify opportunities to improve efficiency and effectiveness within the Service Cloud environment.

**Education & Experience**

+ Bachelor’s degree in computer science, Information Technology, or a related field.

+ 6 - 9 years of total IT experience.

+ Minimum 5 years of experience in administering and developing within Salesforce Service Cloud.

+ Proficient with Salesforce Sales and Service Cloud, including both Classic and Lightning components.

+ Hands-on experience with Apex and Force.com development.

+ Extensive experience with Lightning Web Components (LWC).

+ Strong understanding of Salesforce architecture and data management principles.

+ Experience in migrating changes across systems using CI/CD technologies like Salesforce DX, Jenkins, and ANT.

+ Capable of providing technical leadership and guidance to offshore development teams.

+ Skilled in collaborating with business analysts to translate requirements into implementable solutions.

+ Ability to conduct comprehensive code reviews, oversee testing processes, and maintain detailed documentation.

+ Excellent communication and collaboration skills to effectively work with internal stakeholders and team members.

+ Ability to troubleshoot complex technical issues and innovate solutions that enhance system functionality and user experience.

**Travel Requirements**

Travel up to 25%

**What We Offer**

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

+ Medical, Dental, Vision Insurance

+ Tuition Reimbursement

+ Paid Parental Leave

+ Life, Accident and Disability

+ Retirement with Company Match

+ Paid Time Off

**Diversity Commitment**

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.