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United Credit Union
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: United Credit UnionHEROIC
Chicago, IL, United States
HEROIC.com (HEROIC Cybersecurity) is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill , and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services. How YOU will make a Difference: As a member of the IT Team, you will b
Job Source: HEROICAA2IT
Chicago, IL, United States
DESKTOP TECH I: 320 S Canal St, Chicago, IL USA 100% onsite This role is a walk up tech solution. Working with the two others to provide the best IT experience . • What are the TOP 2 required skills that candidates must have? Customer Service and the ability to learn. • What will the work schedule be for this position? (M-F? 8-5? Overtime? After
Job Source: AA2ITViziRecruiter,LLC.
Chicago, IL, United States
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their wa
Job Source: ViziRecruiter,LLC.RL Canning
Chicago, IL, United States
Desktop Support Technician Chicago, IL - Onsite ** We are not offering visa sponsorship or Corp2Corp for this position due to resource requirements. Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technolo
Job Source: RL CanningUnited Credit Union
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: United Credit UnionConnection
Chicago, IL, United States
Overview: What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and suppor
Job Source: ConnectionUnitedcreditunion
Chicago, IL, United States
Job Summary : As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness. You'll have the exciting opportunity to as
Job Source: UnitedcreditunionChicago, IL, United States
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Analyst in Chicago, IL. This is a full time permanent opportunity with outstanding benefits.
Customer service experience is a high priority, detailed and responsiveness to urgency is a must.
Role is ON-SITE in Chicago, M-F, 8AM-5PM.
Responsibilities
Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests.
Take initial calls from end users, logging data efficiently and effectively.
Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting.
Monitor tickets, prioritize work for analysts and engineers, and provide clients with status updates as needed.
Troubleshoot hardware and software issues based on priority, performing repairs for equipment failures and facilitating data migration services.
Connect new workstations to the network, host systems, and assist with equipment moves and application software installations.
Collaborate with 3rd party vendors as needed, documenting interactions and resolutions meticulously.
Maintain the loaner laptop pool, assist with desktop/laptop imaging, and handle new hire, termination, and move requests within the ticketing system.
Min
USD $25.00/Hr.
Max
USD $28.00/Hr.
Qualifications Proven experience in customer service, with a focus on detail and responsiveness to urgency.
Strong technical proficiency, including familiarity with Active Directory and troubleshooting hardware/software issues.
Ability to prioritize and escalate calls effectively, ensuring swift resolution and client satisfaction.
Excellent communication skills and a proactive approach to problem-solving.
Experience in desktop support and familiarity with data migration services preferred.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".
Email Alert for Desktop Support Technician jobs in Chicago, IL, United States
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If the problem persists, please contact us with your issue.
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