Technical Support Tech I
Johnstown, OH, United States
Job ID: 23-05335 Pay rate range - $20/hr. to $25/hr. on W2
Job Description:
Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management.
This technician will also be involved with the installation of structured cabling, management of infrastructure inventory levels, and physical installation of network and server racks and/or devices.
You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
You will launch cutting edge server technologies and solve diverse networking impairments.
You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.
To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
In addition, you must possess strong analytical skills with demonstrated problem solving ability.
You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.
Key job responsibilities Partner with cable vendors to install, inspect and troubleshoot cabling
Installation and maintenance of copper and fiber cable infrastructure
Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
Ensure that the Data Center and vendor installations comply with all installation practices
Report current status via ticketing system, status reports, email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Exhibit quality workmanship on all work and maintain site cleanliness
Work with a partner to move integrated enterprise equipment from loading docks into planned positions
Manage, check and coordinate all materials to be delivered to site daily
Carry a cell phone for communication, information, and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested
All physical requirements are expected with reasonable accommodations:
Walk job sites in uneven terrain
Some regional travel may be required
Work safely at heights and from ladders
Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed
Daily Schedule: The contractor will receive racks in the morning (between 7am-10am).
Cable laying will occur in the afternoon.
REQUIRED SKILLS 6 months+ of cabling experience