Account Manager

Manchester, NH, United States

About the role: :

Our Account Managers build, maintain and enhance client relationships while serving as the day-to-day contact and primary liaison between SilverTech and the client. As the primary contact for key clients you will be responsible for nurturing that relationship and ultimately fostering organic growth. You will be able to act autonomously but know when to pull in subject-matter-experts so we can best service the client. You will be responsible for organizing the client-facing status updates for all projects. You will work very closely with project managers to identify milestones, dependencies, deliverables and their associated schedules. It’s important you are an advocate for our process and a task master. You will also help to drive planning. This means collaboration across departments (strategy, digital marketing, technology) to evaluate how we can be the best digital partner for our clients while identifying cross-sell and upsell opportunities, and then using your influences to help sell those in.

Account Managers should be knowledge in both marketing and technology. They should be passionate about building relationships and sharing in the success of their client partners. This position reports into the VP of Strategy and Customer Success.

Responsibilities: : Act as the day-to-day communication lead and liaison between SilverTech and the client.

Organize the client facing status of all projects through the use of available tools, templates and technologies and engage in regular communication/meetings with your clients.

Ensure the successful completion and/or resolution of all client requests.

Build and maintain strong, long-lasting client relationships.

Understand the client’s business goals and objectives in order to act as a strategic partner and proactively plan how we can help them achieve their goals.

Forecast and track key account metrics on a weekly/daily basis.

Prepare reports on account status in order to effectively manage up to leadership.

Build and maintain a relationship with internal teams such as Project Management, Strategy, Digital Marketing and Engineering.

Approach account management with an eye for amazing customer service and how to generate organic growth opportunities.

Build and maintain strong, long-lasting client relationships.

Participate in new business pitches when necessary.

Qualifications: : BS/BA in marketing, business management, communications or related field or equivalent experience.

Minimum 5 years of experience in account management or account servicing position, ideally in the agency or digital space

Basic understanding of web technologies, website development and/or CMS is a plus.

Strong written and verbal communication skills. Know how to build a client presentation and have confidence presenting it.

Comfort with a fast-paced environment and managing multiple work streams.

Comfortable working with key stakeholders at all levels of an organization (internally and externally), including executive and C-level.

Strong understanding of common business challenges.

Ability to travel 5-10% to client sites for meetings is required.

All travel is post-COVID-19 Restrictions

Changing the game: : Competitive health packages

401k + 4% match

Flexible schedules

PTO

Company wide paid time off for rest and relaxation

Casual dress code

Work in a fun, collaborative, and innovative environment.

Work with cutting-edge technology.

Regular crew events, outings, and more!

We believe in career growth! We will help you achieve your goals through continuous professional development and regular career progressions.

About SilverTech, Inc. :

SilverTech is a growing digital agency with offices located in Manchester, NH and Indianapolis, IN. Originally founded in 1996, our team has grown to over seventy crew members made up of web and digital experts! We pride ourselves on helping our clients realize their full potential on the web, but its our culture that really sets us apart. Not only are we driven to innovate, but also to collaborate, ideate, and of course, celebrate. We believe in Real Tech and Real People to drive Real Results for our clients. We also provide a competitive benefits package and other awesome perks. Ready to change the game with us?

SilverTech Standards: : Scrappy: Our clients experience unexpectedly fun, yet innovative problem solving.

Show Up: We are intentionally there for each other, the agency and our clients. Our clients experience commitment, caring and confidence.

Straight Talk: We communicate with clarity and we follow through on our promise.

Sweat the Small Stuff: We give special attention to every detail from our code to our conference rooms. Clients experience quality reflected at every touch point and every interaction.

Stretch: We strive every day to be better than we were the day before. And we always say no to the status quo. Our clients experience fresh thinking and new solutions that get real results.

SilverTech, Inc. is an equal opportunity employer .

We participate in E-Verify for all employees - : This Employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Employers may not use e-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9.

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