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Bartlett Tree Experts
Charlotte, NC, United States
**Title: IT Support Specialist** Location: Date Listed: 2/22/2022 Hire Type: Regular Full-Time Overview: Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive
Job Source: Bartlett Tree ExpertsMetroSys Inc
Charlotte, NC, United States
Responsibilities: Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals. Install, configure, and troubleshoot desktop hardware, operating systems, and software appli
Job Source: MetroSys IncSREE Hotels LLC
Charlotte, NC, United States
SREE Hotels is looking for an experienced IT Support Specialist at our corporate office located in the Ballantyne area of Charlotte . Position Summary: We are seeking a highly motivated and customer-focused individual to join our IT team as a Technology Support Specialist. The ideal candidate will be responsible for providing technical assista
Job Source: SREE Hotels LLCCamelot Consulting, Inc.
Charlotte, NC, United States
Camelot Consulting, Inc. is a 30+-year-old software development firm located near Pineville, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell and support software for the 3rd party logistics market which includes public warehousing and transportation companies. Our application is developed upo
Job Source: Camelot Consulting, Inc.Atos
Charlotte, NC, United States
**IT Support Specialist** **Location:** Charlotte, NC, US-US **About Atos** Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Busin
Job Source: AtosKolter Solutions
Charlotte, NC, United States
Kolter Solutions is seeking an IT Support Specialist! Location: Onsite- Charlotte, NC Job Description: In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems
Job Source: Kolter SolutionsHornets
Charlotte, NC, United States
Position Overview Are you a positive and hardworking individual that is passionate about IT and looking to gain some further experience supporting a hands-on and collaborate IT team? Our IT Support Specialist provides support to our IT team in providing customer service for all Help Desk requests, computer system and device support issues, and all
Job Source: HornetsCrescens, Inc.
Charlotte, NC, United States
Job Title: Desktop Support Specialist Location: Charlotte, NC Duration: 6+ Months Job Description: Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience. Facilitating the refresh of hardware (laptops & desktops, peripherals, etc.) to
Job Source: Crescens, Inc.Charlotte, NC, United States
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities (include but not limited to):
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of Client, Client and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinating with other teams in order to meet customer needs.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
Provide technical guidance and consult with customer stakeholders.
To qualify, candidates must have:
• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• pproximately 1-3 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• bility to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• ble to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.
Experience/Required Skills: To qualify, candidates must have: - approximately 0-2 years of experience in technology support with working knowledge of a functional specialty - strong communication, interpersonal, organizational, and time management skills
Education: bachelor's degree in Computer Science or a related discipline, or equivalent work experience.
Technology Support Specialist jobs in Charlotte, NC, United States
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