Customer Service Representative
Bothell, WA, United States
Title: Customer Service Representative
Reports to: Customer Service Manager
FLSA Status: Non-Exempt Hourly
Compensation: $23/hour
We are excited to share this opportunity to work with DTG Recycle, where we are as focused on sustainability and the environment as we are on our people. You will be part of a passionate group of people making a real and lasting positive effect on the community while delivering world-class customer service every day. Winning multiple safety awards and the 2021 Leading Environmental Practices award from the Association of Washington Businesses. Founded in 1999, DTG Recycle is the largest recycler of commercial, industrial, construction, and demolition materials in the Pacific Northwest.
Duties/Responsibilities:
Maintain a high level of customer satisfaction.
Maintain a consistent communication cadence with existing customers.
Build rapport quickly, within minutes of a phone call or the subject line of an email.
Strong reasoning abilities, sound judgment, strong listening skills, resourcefulness, and follow through skills.
Process documents which accompany a sales opportunity.
Enter data and document customer interactions into the Customer Relationship Management (CRM) System.
Compare data entered with source documents, and re-enter data if errors are present.
Route source documents after completion.
Meet department goals and requirements.
Respond to inquiries regarding data entered.
Follow written guidelines for handling confidential information
Required Skills and Abilitites:
Minimum 1 year of customer service experience.
Ability to multitask specifically typing on the computer and answering the phone in tandem.
Why work for DTG Recycle?
Employer-paid medical benefits (PPO plan, Dental, Vision, etc.).
$20,000 Employer Paid Base Life insurance.
Two weeks paid vacation accrual.
401k with Employer match up to 4%.
Robust employee recognition programs and engagement!
Chance to make a positive impact on the environment every day.
In-house fully certified Commercial Driver School.
Up to $5,000 tuition reimbursement program.
Growth and advancement opportunities with a sustainable Planet Obsessed company.
DTG is an equal-opportunity employer. Qualified applicants will receive consideration for employment regardless of status. DTG values diversity and inclusion. Individuals with disabilities, please contact HR for an accommodation request.
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